update problem

[elsa]

i have tried to update 3 times and each time the
following happens....
download progress has all bars displayed and gets locked
becausse the install process nevers happens
what do i do???

 

[Nicholas]

Elsa --

If you are using AOL as your ISP, you need to minimize your
AOL browser and launch Internet Explorer, then visit the Windows
Update web site while using Internet Explorer.

Try the following solution from the Windows Update Troubleshooter:
http://v4.windowsupdate.microsoft.com/troubleshoot/

Select:
"Problem Downloading/Installing a Software (Non-Driver) item"

Follow steps under:
"Install stops at 0% when using the AOL Browser"

While using the Internet Explorer browser, try downloading
the updates again: http://v4.windowsupdate.microsoft.com/en/default.asp


--
Nicholas

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| i have tried to update 3 times and each time the
| following happens....
| download progress has all bars displayed and gets locked
| becausse the install process nevers happens
| what do i do???