Unwanted Reboots

[Guest]

Hi. Looks like I'm having the same trouble with random reboots as a lot of
people here. It also happens EVERY time I try to run a virus scan with
Symmantec, even after I reinstalled it earlier today.

When my computer comes back on, I usually get a message "Windows has
recovered from a serious error." But when I try to send the error report it
won't connect to the server.

This is the error signature: Does it means anything?

BCCode : 1000008e BCP1 : C0000005 BCP2 : BA14EFAE BCP3 : 825A0618
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

I've disabled the Automatic reboot in the control pannel. We'll see if that
helps.

Thanks, Jen

 

[Guest]

I just tried scanning again and the computer didn't reboot, but the scanner
just froze up in the middle of things and now won't launch again -- no error
message or blue screen or anything.

Has anybody had any luck figuring this out yet??

Thanks Again, Jen

 

[Galen]

In Jen <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I just tried scanning again and the computer didn't reboot, but the
scanner just froze up in the middle of things and now won't launch
again -- no error message or blue screen or anything.

Has anybody had any luck figuring this out yet??

Thanks Again, Jen

Jen,

I suspect malware or virus in this case. Update your virus definitions and
scan for the latest malware. Below is a bunch of links to suitable freeware
security software. You might also want to download LSP-Fix in case your
winsock is damaged when you delete malware.

LSP-Fix - a free program to repair damaged Winsock 2 stacks:
http://www.cexx.org/lspfix.htm

Firewalls:
www.agnitum.com - Outpost Personal Firewall
http://smb.sygate.com/products/spf_standard.htm - Sygate Personal Firewall
www.kerio.com/us/kpf_download.html - Kerio Personal Firewall

Virus:
www.grisoft.com - AVG
www.antivir.com - AntiVir
www.clamwin.com - ClamWin
http://www.my-etrust.com/microsoft/index.cfm - CA eTrust*

Spyware:
www.lavasoft.de - AdAware
http://security.kolla.de/ - Spybot
http://www.microsoft.com/athome/security/spyware/software/default.mspx -
Microsoft Anti-Spyware Beta

Trojan:
www.emsisoft.com/en/software/free/ - a Squared
http://swatit.org/ SwatIT

All of these are free for home use. All of them are acceptable solutions to
your security needs.
Does not provide full real-time scanning engine.

*My understanding CA is available free for a limited time. Please note that
the page says this:
"Free software offer expires 2/1/05."
The number of times it has been given out as a viable option leads me to
believe that this has been extended. You should, of course, verify this on
your own.

Galen

 

[Guest]

Galen is quite right, viruses etc will attempt to stop your AntiVirus and
Firewall from working. I can't remember whether it's possible to boot from
the Norton CD to run a virus scan, I know it's possible for Utilities.