Undeliverable messages

[Terry Bennett]

I seem to have developed a problem with sending messages ...

Every so often, seemingly randomly, I compose a message and send it in the
normal way only to observe it sitting in the Outbox whilst Outlook attempts
to send it. This continues for a few minutes and then I receive an
undeliverable message:

The following recipient(s) could not be reached:

'(e-mail address removed)' on 22/11/2007 22:44

451 4.3.0 Error: queue file write error

XXX YYY on 22/11/2007 22:44

451 4.3.0 Error: queue file write error

Any help would be appreciated.

Thanks.

 

[VanguardLH]

in message

I seem to have developed a problem with sending messages ...

Every so often, seemingly randomly, I compose a message and send it
in the normal way only to observe it sitting in the Outbox whilst
Outlook attempts to send it. This continues for a few minutes and
then I receive an undeliverable message:

The following recipient(s) could not be reached:

'(e-mail address removed)' on 22/11/2007 22:44

451 4.3.0 Error: queue file write error

XXX YYY on 22/11/2007 22:44

451 4.3.0 Error: queue file write error

Any help would be appreciated.

Talk to your e-mail provider. It is their problem. Maybe they ran
out of free disk space for their mail server's host. Per RFC 2821,
the generic meaning of that error code is "451 Requested action
aborted: error in processing". They screwed up in processing your
e-mail. It is a server-side problem and you can't do anything about
it.

How many recipients were listed in the e-mail for which the 451 error
occurred?

How big was the e-mail (not what you composed but what you sent) that
got this error?

Did you empty out your Inbox folder using their webmail interface to
your e-mail account? Have you checked the disk quota usage (i.e.,
your consumption of your allotment) using their webmail interface to
see that statistic?

Are you including attachments in your e-mails? If so, what
filetype(s) are they? Does your e-mail provider scan outbound e-mails
for viruses? Maybe you need to pack those executable attachments
within a .zip file and attach that.

Turn on the troubleshooting logging in Outlook. Check for which
command sent by your e-mail client that the server is returning the
451 error.

 

[Terry Bennett]

Hi

Thanks for the advice. In answer to your specific points:

- 2 recipients
- e-mail size was 7KB
- yes, my e-mail Inbox folder on the ISP server had been synchronised to my
own Outlook so was therefore empty
- 'disk quota usage' - don't understand that or how to check it
- no attachments
- how do you turn-on 'troubleshooting logging' in Outlook?

Terry

 

[VanguardLH]

in message

- how do you turn-on 'troubleshooting logging' in Outlook?

Depends on the version of Outlook. In OL2002, go to Tools ->
Options -> Other -> Advanced -> Enable mail logging

This creates an opm.log file in your %temp% path.

 

[Earthlink News]

in message



Depends on the version of Outlook. In OL2002, go to Tools -> Options ->
Other -> Advanced -> Enable mail logging

This creates an opm.log file in your %temp% path.

I've read in a few places that this can be caused by a corruption in the
contact information. It usually occurs when you select the address from the
contacts folder rather than manually typing it in. I had the same problem
with Outlook 2007. The email would sit in the outbox and then I would get a
send error, but the email was still going out. The recipient would receive
multiple copies of the email. If this is the problem you are having, try
this: go through your contacts folder and open the contact listing(s) you
seem to be having trouble with. After opening the listing, save and close
it. This seems to correct whatever the corruption is, and it solved my
problem.

 

[Terry Bennett]

Thanks - will try that.

I've read in a few places that this can be caused by a corruption in the
contact information. It usually occurs when you select the address from
the contacts folder rather than manually typing it in. I had the same
problem with Outlook 2007. The email would sit in the outbox and then I
would get a send error, but the email was still going out. The recipient
would receive multiple copies of the email. If this is the problem you
are having, try this: go through your contacts folder and open the
contact listing(s) you seem to be having trouble with. After opening the
listing, save and close it. This seems to correct whatever the corruption
is, and it solved my problem.