Unable to uninstall program

[Colpws]

Each time I try to uninstall (remove) the Walmart Digital Photo Manager
Program using the "Add or Remove Programs" feature I get the error message:
"Setup.exe has encountered a problem and needs to close". If I try to
download it first I get the message that "Photo Manager 2.3.exe is not a
valid Win 32 application" and can't download it. I am unable to view any
photos on a Walmart disk with the program in place and I am told by Walmart
tech support that "the issue you are experiencing was caused by a recent
update to the website. In order to resolve the problem, you will
need to uninstall and reinstall the software". By the way I was able to
remove another program without difficulty.
Any suggestions on how to remove the Walmart program?
Thanks.

 

[J.H.I.]

Each time I try to uninstall (remove) the Walmart Digital Photo
Manager Program using the "Add or Remove Programs" feature I get the
error message: "Setup.exe has encountered a problem and needs to
close". If I try to download it first I get the message that "Photo
Manager 2.3.exe is not a valid Win 32 application" and can't download
it. I am unable to view any photos on a Walmart disk with the program
in place and I am told by Walmart tech support that "the issue you
are experiencing was caused by a recent update to the website. In
order to resolve the problem, you will
need to uninstall and reinstall the software". By the way I was able
to remove another program without difficulty.
Any suggestions on how to remove the Walmart program?
Thanks.

================================================
Could you do a system restore to a time before you installed it?

Or...maybe the following freeware would be worth a try:

Revo Uninstaller
http://www.revouninstaller.com/

 

[Paul]

Each time I try to uninstall (remove) the Walmart Digital Photo Manager
Program using the "Add or Remove Programs" feature I get the error message:
"Setup.exe has encountered a problem and needs to close". If I try to
download it first I get the message that "Photo Manager 2.3.exe is not a
valid Win 32 application" and can't download it. I am unable to view any
photos on a Walmart disk with the program in place and I am told by Walmart
tech support that "the issue you are experiencing was caused by a recent
update to the website. In order to resolve the problem, you will
need to uninstall and reinstall the software". By the way I was able to
remove another program without difficulty.
Any suggestions on how to remove the Walmart program?
Thanks.

If you checked the download link from the Walmart site, it
mentions "preclick.com". They may be the authors of
the software. Give their tech support a try.

( Win32 Cabinet Self-Extractor - 25,846,200 bytes )

http://www.preclick.com/releases/partner/Wal-Mart/WalmartDigitalPhotoManager2.3.exe

I doubt they'll support the "Wally download", but you never know.
Their deal with Walmart could be, that Walmart provides the support.

http://www.preclick.com/support/report_issue.php

Paul

 

[Colpws]

J.H.I.
Thank you for your response and reference freeware.
Yes, I did do a system restore without success. Interestingly, however I
could not get to a restore point prior to January 29, 2009. I actually tried
to go back to July, 2008 but was unable to do so.
Thanks again.
Colpws

 

[Colpws]

Paul:
Thank you for your response and suggestion.
I did see that preclick.com was the author but I never thought of contacting
them. Good idea. I'll give it a try and see if they can help and thanks for
the link.
Colpws

 

[Colpws]

Paul:
I contacted pre-click and they were very helpful. I deleted the program
directly from the c drive and it appears that the program is gone. I say
"appears" because it is still listed on the control panel under add/remove
programs but nowhere else can I find it.
I addition, once I deleted the program I can again read the Wal-Mart picture
CD which I couldn't do when the program was in place.
Thanks to all for you help and suggestions.