Unable Remote Assitance outside my netowrk


G

Guest

3 PC's at home through Linksys router (1 wired, 2 wireless). I can get Remote Assistance (RA) and Remote desktop to work fine inside my network, however unable outside. I've opened port 3389. I've even tried going direct through the modem at both ends (no router). Error on my end as Expert - "Remote desktop connection disconnected. Please try again." Error on other end as Expert "Could not resolve host name." Running out of ideas.
 
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S

Sooner Al

As far as Remote Desktop is concerned are you calling the correct public IP for the router? To test
if TCP Port 3389 is in fact opened try this telnet test...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628

For the Remote Assistance problem...Is UPnP enabled on the router? Its also possible you might need
to modify the RCTICKET field in the invitation file if your using the email or file method for
invitations...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692

Otherwise make sure the Linksys router, whatever model you have, has the latest firmware version
installed.

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

Huck said:
3 PC's at home through Linksys router (1 wired, 2 wireless). I can get Remote Assistance (RA) and
Remote desktop to work fine inside my network, however unable outside. I've opened port 3389. I've
even tried going direct through the modem at both ends (no router). Error on my end as Expert -
"Remote desktop connection disconnected. Please try again." Error on other end as Expert "Could not
resolve host name." Running out of ideas.
 

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