Remote Desktop problems outside my network

[Guest]

I am running Windows XP MCE 2005. I have configured Remote Desktop
successfully within my home network and it works great. Now I am on the road
and cannot connect to my home Desktop computer. My Direct Link DGL 4300
router has been set up to forward to my desktop IP. Port forwarding is set.
Port Listening is 3389. My firewall has been configured to allow me to
connect and does so when I am running networked at home.

Outside my Network I use my router IP for “computer Sign Inâ€, Click Connect,
then Sign in Username, I tried both my Desktop IP and my Desktop Username.
Neither makes a difference. I get the same message either way.

The Message I get: “Remote Desktop Disconnectedâ€. This computer can’t
connect to the remote computer. Try Connecting Again. If the problem
continues, contact the owner of the Remote computer or your network
administrator.

I have found and used specific directions for Remote Desktop to be set up on
my router. My son came up with the same instructions independently from me. I
haven't been able to find anything I haven't already tried. Any Suggestions?

 

[Sooner Al [MVP]]

I am running Windows XP MCE 2005. I have configured Remote Desktop
successfully within my home network and it works great. Now I am on the
road
and cannot connect to my home Desktop computer. My Direct Link DGL 4300
router has been set up to forward to my desktop IP. Port forwarding is
set.
Port Listening is 3389. My firewall has been configured to allow me to
connect and does so when I am running networked at home.

Outside my Network I use my router IP for “computer Sign Inâ€, Click
Connect,
then Sign in Username, I tried both my Desktop IP and my Desktop Username.
Neither makes a difference. I get the same message either way.

The Message I get: “Remote Desktop Disconnectedâ€. This computer can’t
connect to the remote computer. Try Connecting Again. If the problem
continues, contact the owner of the Remote computer or your network
administrator.

I have found and used specific directions for Remote Desktop to be set up
on
my router. My son came up with the same instructions independently from
me. I
haven't been able to find anything I haven't already tried. Any
Suggestions?

From the PC you want to remotely control go to the
http://www.canyouseeme.org site and run the test to verify port forwarding
is working in the router. What OS is the Remote Desktop client running on?

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[Guest]

Sooner,

Both my laptop and Desktop are Running Win XP MCE, installed from the XP
Disks. I can't test for that link right now as I am still on the road. I sent
the link to my son and asked him to check it. I believe he already tested it,
we have been using the Port Foreward Website to set everything up, but I will
make sure. I will let you know the results when I get them.

 

[Sooner Al [MVP]]

Sooner,

Both my laptop and Desktop are Running Win XP MCE, installed from the XP
Disks. I can't test for that link right now as I am still on the road. I
sent
the link to my son and asked him to check it. I believe he already tested
it,
we have been using the Port Foreward Website to set everything up, but I
will
make sure. I will let you know the results when I get them.

Gary,

Is this a DSL or cable ISP at home? The reason I ask is if its DSL you may
need to put your modem into a bridge or pass through mode or setup port
forwarding through it. Some DSL modems are also routers...

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[Guest]

I have Cable Modem Service thru Road Runner.

Gary,

Is this a DSL or cable ISP at home? The reason I ask is if its DSL you may
need to put your modem into a bridge or pass through mode or setup port
forwarding through it. Some DSL modems are also routers...

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[Guest]

With the link you sent My son found the following:

"One of the settings on the router side that the previous guide had showed
was incorrect, as it was using screenshots from an earlier firmware. Due to
that, it was forwarding TCP but not UDP, causing the connection not to
complete."

"The forwarding on the old firmware had individual settings for TCP and UDP.
The new one just toggles whether you want one, the other, or both"

I successfully connected after he Switched the pulldown from TCP to Both.

Just shows how a simple mistake can create problems. Much Thanks.

 

[Sooner Al [MVP]]

With the link you sent My son found the following:

"One of the settings on the router side that the previous guide had showed
was incorrect, as it was using screenshots from an earlier firmware. Due
to
that, it was forwarding TCP but not UDP, causing the connection not to
complete."

"The forwarding on the old firmware had individual settings for TCP and
UDP.
The new one just toggles whether you want one, the other, or both"

I successfully connected after he Switched the pulldown from TCP to Both.

Just shows how a simple mistake can create problems. Much Thanks.

"

Interesting...

Normally UDP Port 3389 is not needed. Early on, ie. XP SP1 days and earlier,
some folks with audio redirection issues needed UDP Port 3389. Normally
Remote Desktop (RDP) only needs TCP Port 3389 forwarded.

Glad to hear its working for you...

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375