UMAX Astro 1200S scanner

[John]

I recently reformatted my hard drive and installer XP
Pro. I had to purchase new software from UMAX to
reinstall my scanner on XP. I have installted the new
software but cannot get my computer to complete the
connection to the scanner. I called UMAX tech support.
They had me go to the list od devices under My Computer.
There is a device listed as "unkown scanner" and they
told me to delete this scanner. When I tried to delete, I
get a message that I cannot delete because there my be
some files in the bootup files that would be effected.
UMAX said to talk to Microsoft. This is the only way I
have found to try and get this problem solved.

Thanks

 

[Alvin Brown]

Hello

The issue is not with MS you need to address that issue
with Umax ok. You have to address it with Umax and not MS

Alvin