Trying to get rid of duplicate personal folders

[Guest]

Hi,

I have a user with Outlook 2002. She has duplicate Personal Folders. One
is called Personal Folder and the other is called Outlook today. Only one is
active in receiving and sending e-mails but she wants to get rid of the first
Personal Folder and keep the outlook today. I have tried several things.
One is to export only the outlook today to a PST file and then delete the
existing Outlook file and replace it with the PST file that I created. I
renamed it from backup to Outlook and placed it in the correct folder (i.e.
The Users Login ID => Local Settings => Application Data => Microsoft =>
Outlook). However, when I go back into outlook I get a message asking if I
want to restore shortcuts. I have tried both yes and no but in both cases,
the Personal Folder gets recreated. Can someone help?

Thanks,

 

[Guest]

You can close the duplicate, but you will not be able to close the main
folder. Right click on each and close the dup one. Rename the remaining one
to what you want.

 

[Russ Valentine [MVP-Outlook]]

Never export to create a PST file. You'll lose data.
Can you R click and close either of these PST files?
If not, then you have a corrupt profile and must create a new one from
scratch. Once you do, you can configure it to use whatever PST file you want
as its default, but there is only one correct way to do so:
- Go to Tools > Options > Mail Setup > Data Files > Add...
- Add the PST you'd like as your new default, then Close > OK to exit the
Options dialog
- Go to Tools > E-mail Accounts > View or change existing e-mail accounts
- Select the PST you just added in the "Deliver New e-mail to the following
location" dropdown (it will most likely appear just below the current
default Personal Folders file) > Finish
- Exit and Restart Outlook
- You can now close the previous default PST (R-click on that pst folder
while in Folder View and select "Close <foldername> Folders"). If you have
any information in your former PST that you'd like to transfer to your new
default PST, you can drag and drop from one to the other before you close
the old one.