Personal folders from Outlook gone missing after AD account rename

[Mikko Koskenkorva]

A user few days ago that she can't see her personal folders in Outlook
anymore. Her AD user account was renamed few weeks ago and I'm suspecting
this to be the cause. She couldn't remeber if the folders have been there
after the account renaming or have they disappeared sometime after the
renaming.

We do have nightly and weekly backups of the exchange mailboxes, but I'm
afraid it won't do much good if I've understood correctly that the personal
folders contents are stored only on computer and not on server side?

I have tried the scanpst tool to recover the file and while it runs through
successfully, I don't see the "Recovered Personal Folders" as suggested in
the instructions. I can add the recovered .pst file as a new personal folder
but it only shows the same items as the original file did.

I also tried the file recovery software to see if user has managed to
accidentally delete the pst file but no luck there either.

Is it possible that Outlook somehow has got confused with the new account
name and somehow overwritten the .pst file?

 

[Mikko Koskenkorva]

Hi Diane and thanks for your brief reply.

I did manage to find the missing personal folder - surprise! - from exchange
server even though user was very confidently telling me that it's been on a
local file... Atm on the recovery process.

The question still remains, though, why the folder went missing in the first
place? It seems that this has became an AD/Exchange issue so I'll propably
start a new thread in there. Your help is appreciated nevertheless

Cheers,
Mikko