trying to follow microsoft instructions..

[ben]

Hello,

I am trying to follow the instructions here
http://support.microsoft.com/kb/278316/#appliesto . But they fall apart at
step 5 when adding the Security and Configuration snap-in which doesn't seem
to exist. I am using Win XP home edition. Would anyone know what I would
need to do? I ended up on that page from
http://support.microsoft.com/?id=884018#appliesto .

Thanks.

 

[Maurice N ~ MVP]

Ben,

You have XP Home edition, so you would NOT need local policy tweaks.

Please begin from the start. What is the basic problem at issue? Provide details.

 

[ben]

Please begin from the start. What is the basic problem at issue? Provide details.

I can't install Fax services. When I tried to install it originally it said
that I was missing files (each time I would try to install it would say a
different file) and pointing to the file on hard drive or CD was of no help.
Finally I would hit cancel when the message came up to skip the file and
it completed installation but with no fax services installed. And now when I
try to install it goes through without any messages but doesn't install
anything. If I do a system restore (about a month back) I can redo the
install with a repeat of the original problem.

I found a web page which described my problem and it gave a link to
http://support.microsoft.com/?id=884018#appliesto which seemed to be what I
was experiencing, but the link on that page for the solution is for Windows
2000.

 

[Maurice N ~ MVP]

Did this pc (ever / before) have Fax service installed? You have the XP setup CD? does it also have service pack 2?

Go to the services management console & see if Fax service is enabled.

Go to Start, then run, then type in

services.msc <Enter-key>

then scroll down the screen, looking for "Fax". Does it's startup type show as "Automatic" ?

+
For the date when you last attempted to install Fax service, look at the entries in the XP Event log.
See what Event Viewer has in it's log. Select Start button/ select Run , then type in

eventvwr.msc<enter>

-- or Go to Control Panel / Performance and Maintenance/Administrative Tools >Event Viewer.

Review the sections and look for Errors or Warnings.
Double click---the information "may" give a clue.

NB. I'm hoping you have a fax modem already installed that is hardware-compatible with XP !

 

[Maurice N ~ MVP]

P.S.S. (With due credit to Wes Voel for this )

FAX Service
http://snakefoot.fateback.com/tweak/winnt/service/def.html#FAX

FAX Service Dependencies:


Plug and Play
Print Spooler
Remote Procedure Call (RPC)
Telephony

--
Maurice N
MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
-----


Did this pc (ever / before) have Fax service installed? You have the XP setup CD? does it also have service pack 2?

Go to the services management console & see if Fax service is enabled.

Go to Start, then run, then type in

services.msc <Enter-key>

then scroll down the screen, looking for "Fax". Does it's startup type show as "Automatic" ?

+
For the date when you last attempted to install Fax service, look at the entries in the XP Event log.
See what Event Viewer has in it's log. Select Start button/ select Run , then type in

eventvwr.msc<enter>

-- or Go to Control Panel / Performance and Maintenance/Administrative Tools >Event Viewer.

Review the sections and look for Errors or Warnings.
Double click---the information "may" give a clue.

NB. I'm hoping you have a fax modem already installed that is hardware-compatible with XP !

 

[ben]

You have XP Home edition, so you would NOT need local policy tweaks.

Please begin from the start. What is the basic problem at issue? Provide details.

I can't install Fax services. When I tried to install it originally it said
that I was missing files (each time I would try to install it would say a
different file) and pointing to the file on hard drive or CD was of no help.
Finally I would hit cancel when the message came up to skip the file and
it completed installation but with no fax services installed. And now when I
try to install it goes through without any messages but doesn't install
anything. If I do a system restore (about a month back) I can redo the
install with a repeat of the original problem.

I found a web page which described my problem and it gave a link to
http://support.microsoft.com/?id=884018#appliesto which seemed to be what I
was experiencing, but the link on that page for the solution is for Windows
2000.