Trouble signing into Mail Account

[Susan L]

I have bought a new e-machine computerand I have Charter mail with high speed
internet but am unable to receive or send any mail. This is very frustrating
to me. I hve had my computer for almost 4 months and have not been able to
receive any of my mail this whole time. I would like to know what I have to
do to correct this matter. You can reach me at (e-mail address removed). It
also always asks for a logon sign in name and password is there sosmething
that isn't set up right in my account. I have copied and pasted the error
message here so that you can see what it is telling me. I will await to hear
from you.

Account: 'Windows Mail', Server: 'mail.charter.net', Protocol: POP3, Server
Response: '-ERR invalid user name or password.', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

Did you try that username/password at the webmail portal
http://www.charter.net/files/charter/redirect.php?to=webmail

If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm