Trouble sending and receiving mail

  • Thread starter Thread starter Marlize
  • Start date Start date
M

Marlize

My e-mail worked just fine until I installed a new anti-virus called
bitdefender 2010. Now I keep on getting asked for a username and password
with the following error:

Account: 'Windows Mail', Server: 'pop3.vodamail.co.za', Protocol: POP3,
Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92

Please help!

Marlize
 
First, test your password by logging in to your webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken. Which
antivirus are you running? Some of them cause mail account corruption.
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
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