Trouble Installing XP Fax Services


G

Guest

New notebook computer [HP Pavillion] with XP Media Edition preinstalled.
Tried installing fax service via Start>Control Panel >Add/Remove Windows
Components etc.
When the fax install wizard starts it displays a copy error
"Setup cannot copy the file fxst30.dl_" and shows the target folder as
C:\i386, which seems to be correct folder. When I select "browse" it shows
the i386 folder and the stated file is there!
If I choose to ignore the file and continue, the same copy error occurs with
other C:\i386 files that SEEM to exist in the target folder, but cannot be
copied by the fax wizard. I finaly quit without any install happening.
What can I do? I have no XP Media CD's [preinstalled] as an alternative to
find these files.
 
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G

Guest

I have looked for this win32 Cabinet Self extractor program on my C: drive
and cannot find it. it is not in the windows/system or windows/system32
folder. I did a search of the entire C: drive using "win32" as the search
term and many files came up, but not anything that looked like this file.
Any more thoughts?
--
Jack S


Hal Hostetler said:
See if this page helps:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Jack S. said:
New notebook computer [HP Pavillion] with XP Media Edition preinstalled.
Tried installing fax service via Start>Control Panel >Add/Remove Windows
Components etc.
When the fax install wizard starts it displays a copy error
"Setup cannot copy the file fxst30.dl_" and shows the target folder as
C:\i386, which seems to be correct folder. When I select "browse" it shows
the i386 folder and the stated file is there!
If I choose to ignore the file and continue, the same copy error occurs with
other C:\i386 files that SEEM to exist in the target folder, but cannot be
copied by the fax wizard. I finaly quit without any install happening.
What can I do? I have no XP Media CD's [preinstalled] as an alternative to
find these files.
 
J

John Beurket

Jack said:
I have looked for this win32 Cabinet Self extractor program on my C: drive
and cannot find it. it is not in the windows/system or windows/system32
folder. I did a search of the entire C: drive using "win32" as the search
term and many files came up, but not anything that looked like this file.
Any more thoughts?
The self extractor program is wextract.exe, I found it on my system but
it does not run, indicating that it cannot find some Windows component.
As an alternative use the expand command with the -r option. Like
wextract it is in windows\system32.

I would like to know which component wextract requires.

John B.
 
G

Guest

OK - Went to C:/i386 and found fxstiff.dl_ which was the first file that the
fax install wizard could not copy. I tried the
C:/windows/system32/wextract.exe and got the same "missing component" error
message noted by John Beurket. Per his suggestion I tried to open the file
with the c:/windows/system32/expand.exe. Upon selecting expand.exe to open
the file, I was not given any opportunity to use a -r option. The DOS window
opened and the exe seemed to go to completion.
I then tried the fax install wizard again and it went through to "fax
installed successfully" - with no other files causing a copy error.
However, the fax is NOT installed - it appears on the printer list the first
time the "printers and faxes" folder is opened, but upon trying to get
properties of the fax, it generates an error message, then disappears from
the printers list.
Since the install fax services wizard now goes to completion without error,
but not a succesful install - what do I do NOW!
John B. thanks for your help so far...
 
C

Chuck

If the advice given by Hal H. does not solve your problem. (It most likely
will)--

Surely HP is obligated to help you if this is a "NEW" laptop. I bought a HP
laptop several years ago. It was loaded with Beta (time out yet) modem
drivers. The accompaning CD's had the same release. HP didn't tell anyone
until the software started timing out. (It's kind of hard to download
patches when the modem no longer works.) Fortunately I did have another
working PC with a modem to use. Many customers did not.

I have been known to return computers that come with pre-installed software
that does not work properly. In the past OEM's have often left out key parts
of windows, such as commonly used drivers, replaced standard windows
software with the OEM's version, etc. Laptops tend to have hardware that is
fairly unique. This usually means that a "standard" windows software load
must be added to if proper laptop operation with all the features is
desired.

The computer Mfr. does not pay me to correct their mistakes, and I paid them
or their dealer for a properly working system.
If the laptop comes with a built in fax data modem, I would be really really
unhappy.
 
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H

Hal Hostetler [MVP P/I]

This problem appears to occur because the security data base is corrupted as
documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
usually waives any charges for support calls to get supported hotfixes
listed in Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

Note that Microsoft does NOT recommend that you use the Esentutl.exe utility
and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
G

Guest

I have tried to follow the resolution in this article, specifically 278316.
However, these are instructions for rebuilding corrupt security database on
Windows 2000. I cannot follow these steps on XP. Is there a safe way to
rebuild database on XP? If so, I need more specific instructions.

--
max wild


Hal Hostetler said:
This problem appears to occur because the security data base is corrupted as
documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
usually waives any charges for support calls to get supported hotfixes
listed in Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

Note that Microsoft does NOT recommend that you use the Esentutl.exe utility
and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
G

Guest

I have encountered the same problem as Max. The MMC console is slightly
different in XP. I tried clicking on "File/add-remove snap in". The snap in
that is mentioned in the article resoution for WIN 2000 does not exist in XP
Home. If anybody knows which snap in works for XP, then I think that the
resolution will work OK and the Hot Fix will not be needed.
 
G

Guest

I have the following problem: when I receive a faxl, more often than not, my
computer completely freezes; I must hard reboot. When I uninstall, then
reinstall FAX, that doesn't happen for the first or 2nd time. BUt evetually,
it freezes again.

I appreciate any help.

Gerald

Hal Hostetler said:
See if this page helps:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Jack S. said:
New notebook computer [HP Pavillion] with XP Media Edition preinstalled.
Tried installing fax service via Start>Control Panel >Add/Remove Windows
Components etc.
When the fax install wizard starts it displays a copy error
"Setup cannot copy the file fxst30.dl_" and shows the target folder as
C:\i386, which seems to be correct folder. When I select "browse" it shows
the i386 folder and the stated file is there!
If I choose to ignore the file and continue, the same copy error occurs with
other C:\i386 files that SEEM to exist in the target folder, but cannot be
copied by the fax wizard. I finaly quit without any install happening.
What can I do? I have no XP Media CD's [preinstalled] as an alternative to
find these files.
 
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Joined
Jul 14, 2007
Messages
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I have a similar situation to Jack S.

I have a Compaq Evo N610c laptop with Windows XP Pro SP2 preinstalled. I attempted to install Fax from Add/Remove Windows Components and it asked for the SP2 install CD. Which of course I did not have. I do not even have an SP1 disk, only the Compaq QuickRestore disks that originally came with the computer, which were no help at all.

Here's my scecomp.log of the install:

07/13/2007 19:36:42 Succeed Update File
C:\Windows\system32\fxsapi.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:44 Succeed Update File
C:\Windows\system32\fxscom.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:44 Succeed Update File
C:\Windows\system32\fxscomex.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:45 Succeed Update File
C:\Windows\system32\fxsclnt.exe
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:46 Succeed Update File
C:\Windows\system32\fxscover.exe
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:46 Succeed Update File
C:\Windows\system32\fxsdrv.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:46 Succeed Update File
C:\Windows\system32\fxsevent.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:47 Succeed Update File
C:\Windows\system32\fxsext32.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:47 Succeed Update File
C:\Windows\system32\fxsmon.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:47 Succeed Update File
C:\Windows\system32\fxsperf.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:47 Succeed Update File
C:\Windows\system32\fxsres.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:47 Succeed Update File
C:\Windows\system32\fxsst.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:48 Succeed Update File
C:\Windows\system32\fxssvc.exe
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:48 Succeed Update File
C:\Windows\system32\fxst30.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:48 Succeed Update File
C:\Windows\system32\fxstiff.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:48 Succeed Update File
C:\Windows\system32\fxsui.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:49 Succeed Update File
C:\Windows\system32\fxswzrd.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
07/13/2007 19:36:50 Succeed Update File
C:\Windows\system32\fxsxp32.dll
Security=D:p(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)

As you can see, the problem isn't a bad install--the installer just can't find the files, starting with fxcfgwz.dll.

And I did try to find the dl_ version. Nothing. I can't find the install files either.

Any ideas?

Tony H.
 
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