trouble installing scan software - cannot copy file

[Guest]

I purchased an Epson perfection 3490 Photo scanner and have been unable to
install the Scan software. When I inserted the CD, the installation
proceeded until I got a message that said:
<<Could not copy files. Check the setup disc, then run setup again. >>

Then the message: <<An error occurred during setup, restart your computer,
then run setup again.>>

I restarted and tried several times, but still got the same message.

Then I went to the Epson support website and downloaded a new version of the
driver for XP
When I tried to install that – I got the very same error message.

I emailed to the Epson support site and they suggested various solutions,
such as removing all installed parts and starting over (which I did) and
running msconfig and getting rid of all startup processes except Microsoft
and trying the install. I did that also and still got the same message.

I have XP professional - sp2 running on an Acer laptop with 512 mb ram and
60 GB hardrive.

Any help will be very much appreciated.

 

[Rich Barry]

How old is your Acer laptop? Do you have USB 2.0 capability?

 

[Guest]

Thanks so much for your interset in my problem!

My laptop is about 18 months old - it is a TravelMate 290 and I do have USB
2.0 capabilty.

when I first tried the software installation, I had not updated to XP sp2 -
I thought that might be it, so installed all updates from Microsoft. I still
had the same problem.

I also ran msconfig and suspended all non-Microsoft processes before trying
the install that way. Still no luck,

 

[Rich Barry]

Go to Control Panel>Add/Remove Programs and see if there's any Epson
Program. If yes, remove it. Go to C:\Program Files. Look for a Epson Folder
and delete it. Then go to Start>Run type: regedit. Navigate to
HKey_Local_Machine\Software. If you find a Epson Folder there delete it.
Same at Hkey_Current_User\Software.

 

[Guest]

Thanks for replying Rich - I finally got it working after following Epson's
additional suggestion to log in as administrator.

 

[Guest]

came accross your installation problem and I just could'nt resist butting-in.
I have the same problem except its with hp scanjet. hp tells me its my
windows installer. I checked that out and as far as i know it is the latest
version and running successfully because it installs my other applcations.
do you think your "resolve" would work for me? rt now I am the listed
administrator what would I have to do

 

[Guest]

Dear Harold,

I don't quite remember exactly what I did but here is the majority of it -
it seems like it would be worth your trying it.

Log in as adminstrator, or start a new account with Admin privileges.

- Click START
- Click RUN
- Type MSCONFIG and hit OK
- Click SERVICES
- Enable HIDE ALL MICROSOFT SERVICES
- Disable remaining services
- Click APPLY once
- Click GENERAL
- Disable LOAD STARTUP ITEMS
- Click APPLY and close
- Go ahead restart the computer, then try installing the scan software again.

After that, go back and undo all that disabling to restore things.

Good luck!
Barbara