This one is for you Guru's only!!

[Marty]

Problem: my new Dell with Windows XP home edition has
developed a problem with its windows installer. It
happened after I was infected with a couple of viruses
that Norton AV quarantined. Then Norton stopped working
properly and so I uninstalled it and tried to reinstall it
that's when I discovered the problem. The error is: Error
1304 Error writing to file C:\program
files\symantec_client_Security\symantec
Antivirus\SCANDRES.dll Verify that you have access to that
directory. Then it rollsback the installation. I have
tried to load the newest version and several older
versions of Norton AV and a new version of McAfee with the
same results. I have tried to install these anti virus
programs using a CDROM and a pen drive. So it's probably
not a CDROM problem as the error 1304 indicates.

Question: How can I reinstall just the Windows Installer?
or, do I need to reinstall the Windows XP OS? Or can I run
a repair of XP and will that repair the windows installer.
Can I run a command that just deletes the OS and not my
files much like the old Deltree command and if so what
EXACTLY is the command needed to delete just the OS so I
can reload Windows XP home ED? Thanks in advance to the
Guru with the correct council.
Marty

 

[TJP 2004]

Marty,

If I where you i'd do the repair of XP from the installation CD, if it works
you won't notice and change to the way your xp works now ie. look, feel and
personal docs.

On the off chance that doesn't work its a reinstall job !

 

[Carey Frisch [MVP]]

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll down to
Item No. 94 (Windows Installer Fix).

[Courtesy of Kelly Theriot, MS-MVP]

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-----------------------------------------------------------------------------------


| Problem: my new Dell with Windows XP home edition has
| developed a problem with its windows installer. It
| happened after I was infected with a couple of viruses
| that Norton AV quarantined. Then Norton stopped working
| properly and so I uninstalled it and tried to reinstall it
| that's when I discovered the problem. The error is: Error
| 1304 Error writing to file C:\program
| files\symantec_client_Security\symantec
| Antivirus\SCANDRES.dll Verify that you have access to that
| directory. Then it rollsback the installation. I have
| tried to load the newest version and several older
| versions of Norton AV and a new version of McAfee with the
| same results. I have tried to install these anti virus
| programs using a CDROM and a pen drive. So it's probably
| not a CDROM problem as the error 1304 indicates.
|
| Question: How can I reinstall just the Windows Installer?
| or, do I need to reinstall the Windows XP OS? Or can I run
| a repair of XP and will that repair the windows installer.
| Can I run a command that just deletes the OS and not my
| files much like the old Deltree command and if so what
| EXACTLY is the command needed to delete just the OS so I
| can reload Windows XP home ED? Thanks in advance to the
| Guru with the correct council.
| Marty
|