B
Bryan Z
On a computer in our domain, I've had some strange software installation
problems. The problem has occurred with 3 different 3rd party programs (all
from different companies!) of which I've been able to successfully install on
other Windows XP SP2 computers on our network.
When you run the install program(s), it acts normally at first. The message
pops up asking if you want to run or cancel. I click Run, and most of the
time, the welcome screen for the software will come up, but not always. I
click next, which brings me to the accept the license screen for all 3
programs I've tried installing. It never gets past this screen. It will
display this screen for a few seconds, then the install window just
disappears with no pop-up error messages and nothing recorded in the event
logs. I tried it once while watching the processes in Task Manager, and the
process itself also seems to just quit, it doesn't stay in the running
processes. I've tried installing while logged on as the user, as a domain
admin, as the local machine admin, and after stopping all of the services
that I could and disabling the virus protection. The computer is up to date
with all of the latest Windows XP patches and these same software packages
have been successfully installed on other computers in the domain. Another
strange thing is that I was able to install Microsoft Office 2007 and the
Outlook Add-in to back up pst files despite the problems with installing the
third party programs.
Anyone else ran into similar problems or can tell me where I should be
looking to diagnose this problem? Thank you for any info!
--Bryan
problems. The problem has occurred with 3 different 3rd party programs (all
from different companies!) of which I've been able to successfully install on
other Windows XP SP2 computers on our network.
When you run the install program(s), it acts normally at first. The message
pops up asking if you want to run or cancel. I click Run, and most of the
time, the welcome screen for the software will come up, but not always. I
click next, which brings me to the accept the license screen for all 3
programs I've tried installing. It never gets past this screen. It will
display this screen for a few seconds, then the install window just
disappears with no pop-up error messages and nothing recorded in the event
logs. I tried it once while watching the processes in Task Manager, and the
process itself also seems to just quit, it doesn't stay in the running
processes. I've tried installing while logged on as the user, as a domain
admin, as the local machine admin, and after stopping all of the services
that I could and disabling the virus protection. The computer is up to date
with all of the latest Windows XP patches and these same software packages
have been successfully installed on other computers in the domain. Another
strange thing is that I was able to install Microsoft Office 2007 and the
Outlook Add-in to back up pst files despite the problems with installing the
third party programs.
Anyone else ran into similar problems or can tell me where I should be
looking to diagnose this problem? Thank you for any info!
--Bryan