Third Party Software Installation Hangs - XP Pro SP2

[Tony]

Seasons Greetings and apologies for the lengthy post.

I'm experiencing problems installing Sony Ericsson's (SE) PC Suite (for
K800i) onto my desktop PC. The installation seems to get as far as ~80%
(looking at the download bars) and then just hangs. I've also tried
downloading and intsalling the program from the SE website but this also
failed to install.

I have XP Pro SP2 on my desktop PC and disabled both Norton 360 and
Spysweeper programs before attempting to install.

Searching the Net I see that quite a few folks have had problems with this
software but none of the problems seemed to match mine - hence this post.
Tech support at SE suggested uninstalling Windows Installer and installing
latest versions of:

Microsoft Windows Installer
Microsoft .NET framework and
Microsoft Visual C++ visual

My versions apppear to up to date i.e. the latest versions. I had a look at
the KB for "Windows Installer" (Article ID:555175) and ensured that it is
"registered" and that it is not "disabled"

Would it do any harm to uninstall and reinstall the above?

Thanks

Tony

 

[Pegasus \(MVP\)]

Seasons Greetings and apologies for the lengthy post.

I'm experiencing problems installing Sony Ericsson's (SE) PC Suite (for
K800i) onto my desktop PC. The installation seems to get as far as ~80%
(looking at the download bars) and then just hangs. I've also tried
downloading and intsalling the program from the SE website but this also
failed to install.

I have XP Pro SP2 on my desktop PC and disabled both Norton 360 and
Spysweeper programs before attempting to install.

Searching the Net I see that quite a few folks have had problems with this
software but none of the problems seemed to match mine - hence this post.
Tech support at SE suggested uninstalling Windows Installer and installing
latest versions of:

Microsoft Windows Installer
Microsoft .NET framework and
Microsoft Visual C++ visual

My versions apppear to up to date i.e. the latest versions. I had a look
at
the KB for "Windows Installer" (Article ID:555175) and ensured that it is
"registered" and that it is not "disabled"

Would it do any harm to uninstall and reinstall the above?

Thanks

Tony

No, it won't do any harm. Create a Restore Point before you start.

 

[Tony]

Thanks for the prompt advice. I'll create a restore point before
uninstalling and reinstalling the programs.

Thanks

Tony

 

[Tony]

Hi Pegasus

Thanks for the prompt response the other day. I uninstalled Windows
Installer and reinstalled again and downloaded the latest versions of .NET
Framework and MS Visual C++ without any problems. I was worried that if I
unsinstalled the Windows Installer that I might have had problems
reinstalling!! - Thanks for the hand hold.

Unfortunately my third party software (Sony Ericsson's PC Suite) still hangs
- like a monkey. I've just dropped their Tech Support an e-mail to see if
they have any further advice or suggestions.

Once again thanks for your help and advice.

Cheers

Tony

 

[Pegasus \(MVP\)]

Hi Pegasus

Thanks for the prompt response the other day. I uninstalled Windows
Installer and reinstalled again and downloaded the latest versions of .NET
Framework and MS Visual C++ without any problems. I was worried that if I
unsinstalled the Windows Installer that I might have had problems
reinstalling!! - Thanks for the hand hold.

Unfortunately my third party software (Sony Ericsson's PC Suite) still
hangs
- like a monkey. I've just dropped their Tech Support an e-mail to see if
they have any further advice or suggestions.

Once again thanks for your help and advice.

Cheers

Tony

Thanks for the feedback. I think it is now really up to the Sony
HelpDesk to resolve this problem.