the form required to view this message

[Guest]

Hello--
I am incurring a new problem with my outlook that never happened before.
When someone forwards me a message (a simple message--no other attachments)
as an attachment and not as an inline document, a different kind of envelope
shows up (one that looks like a broken envelope) and if i try to open it i
get this message:
"The form required to view this message cannot be displayed. Contact your
administrator."

I am my administrator. I tried clearing the cache in outlook, but to no
avail.

Please help!

 

[Guest]

Below is an answer that I received for a similar problem. I had to use
"Method 3" to resolve the problem. And it worked!
Marv

Clear the forms cache
There are different methods that you can use to clear the Outlook forms
cache. Each method has advantages and disadvantages.
• Method 1
Microsoft recommends that you use the Clear Cache method. To do this, follow
these steps:
1. On the Tools menu, click Options, and then click the Other tab.
2. Click Advanced Options.
3. In the Advanced Options box, click Custom Forms.
4. In the Custom Forms box, click Manage Forms.
5. In the Forms Manager box, click Clear Cache.

• Method 3
You can also rename the Frmcache.dat file. Do not do this as your first
attempt to resolve a problem with the forms cache because the Frmcache.dat
file may contain information about other forms. However, if your other
efforts to clear the forms cache have failed, you can rename the Frmcache.dat
file and then restart Outlook.