The 2 icons which open Contacts do not produce the same list - please help.

[Royston Tin]

Hi,

I run WinXP Pro SP2, and Outlook 2003.

In Outlook when I click on the icon in the menu bar which looks like an
open book, I get a list of Contacts in list format, which is quite short
and incomplete.

Again, when I click on the icon on the right hand side, bottom, which
looks like an envelope with a person's bust on it, the complete Contacts
list appears in an indexed format.

Will you please advise how to synchronise the two lists, or in other
words, to make clicking on the open book icon reveal all the Contacts.

Many thanks.

royston.

 

[Royston Tin]

Hi,

I run WinXP Pro SP2, and Outlook 2003.

In Outlook when I click on the icon in the menu bar which looks like an
open book, I get a list of Contacts in list format, which is quite short
and incomplete.

Again, when I click on the icon on the right hand side, bottom, which
looks like an envelope with a person's bust on it, the complete Contacts
list appears in an indexed format.

Will you please advise how to synchronise the two lists, or in other
words, to make clicking on the open book icon reveal all the Contacts.

Many thanks.

royston.

Sorry, for right hand side, please read left hand side, in para three
above.

 

[Russ Valentine [MVP-Outlook]]

The address book is merely a dynamic view of the electronic addresses
contained in your Contacts Folder, not a separate list.
They are, by definition, synchronized.

 

[Royston Tin]

The address book is merely a dynamic view of the electronic addresses
contained in your Contacts Folder, not a separate list.
They are, by definition, synchronized.

Russ Valentine hello, and thank you for your response.

I only wish what you said was correct.

In actual fact, there are about 20 names with email addresses in the
list which appears when I click on 'Address Book', whereas there are
about 50 names addresses, email addresses, etc. which appear in the
indexed statement when I click on 'Contacts'. (I have just counted
them).

I do not now whether this is relevant or not, but the .pst files which I
restore whenever I re-install Outlook, have been carried over, version
to version, and reinstall to reinstall for about 10 years now. Do you
think that they got corrupted along the way? Some of the names in the
Address Book are not in the Contacts statement and vice versa.

Royston.

 

[Russ Valentine [MVP Outlook]]

What I posted is, in fact, correct. Your settings, however, are not.

It is far more likely that the Outlook Address Book connections became
corrupt, not your data. It is also possible that you've ended up with
more than one set of Contact Folders in your profile and are not
displaying all of them in the Outlook Address Book.

It is not unusual for the Outlook Address Book to “lose track” of the
connection to its Contacts Folder when you move or import your PST or
update your Outlook version or operating system. Use the following steps
to reset the connection. Note that in some instances you may actually
have to remove the Outlook Address Book completely from your Profile,
close Outlook, and then re-add it before you can get it to work.

For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders
you want the OAB to display, choose "Properties", go to the Outlook
Address Book tab and check the "Show this folder as an E-mail address
book" box. You may also need to go to Tools > Options > Addressing Tab
and choose to show your Contacts folder.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change existing directories or address book. Is the Outlook Address Book
present? If it isn't listed, add it and close and restart Outlook. If
it is listed, then remove it and close then restart Outlook and repeat
these steps to add it.

More details avalable here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Royston Tin]

What I posted is, in fact, correct. Your settings, however, are not.

It is far more likely that the Outlook Address Book connections became
corrupt, not your data. It is also possible that you've ended up with
more than one set of Contact Folders in your profile and are not
displaying all of them in the Outlook Address Book.

It is not unusual for the Outlook Address Book to “lose track” of the
connection to its Contacts Folder when you move or import your PST or
update your Outlook version or operating system. Use the following steps
to reset the connection. Note that in some instances you may actually
have to remove the Outlook Address Book completely from your Profile,
close Outlook, and then re-add it before you can get it to work.

For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders
you want the OAB to display, choose "Properties", go to the Outlook
Address Book tab and check the "Show this folder as an E-mail address
book" box. You may also need to go to Tools > Options > Addressing Tab
and choose to show your Contacts folder.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change existing directories or address book. Is the Outlook Address Book
present? If it isn't listed, add it and close and restart Outlook. If
it is listed, then remove it and close then restart Outlook and repeat
these steps to add it.

More details avalable here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


------
Russ Valentine
[MVP-Outlook]

Russ Valentine hello, and thank you for your response.

Russ Valentine, thank you for your help in pointing me in the right
direction.
I have studied the Knowledge Base Article, and followed its resolution
steps.
It finally says " If there is not an email address or fax number,
Outlook does not display this contact in your address book - - - - - "

Some of the addresses do not have corresponding email or fax numbers. So
I put a fictitous email address on one of the names which were in the
contact list but not in the address book. And Presto!

Royston.

 

[Russ Valentine [MVP Outlook]]

That's what I said in my first reply.
------
Russ Valentine
[MVP-Outlook]

What I posted is, in fact, correct. Your settings, however, are not.

It is far more likely that the Outlook Address Book connections became
corrupt, not your data. It is also possible that you've ended up with
more than one set of Contact Folders in your profile and are not
displaying all of them in the Outlook Address Book.

It is not unusual for the Outlook Address Book to “lose track” of the
connection to its Contacts Folder when you move or import your PST or
update your Outlook version or operating system. Use the following steps
to reset the connection. Note that in some instances you may actually
have to remove the Outlook Address Book completely from your Profile,
close Outlook, and then re-add it before you can get it to work.

For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders
you want the OAB to display, choose "Properties", go to the Outlook
Address Book tab and check the "Show this folder as an E-mail address
book" box. You may also need to go to Tools > Options > Addressing Tab
and choose to show your Contacts folder.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change existing directories or address book. Is the Outlook Address Book
present? If it isn't listed, add it and close and restart Outlook. If
it is listed, then remove it and close then restart Outlook and repeat
these steps to add it.

More details avalable here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


------
Russ Valentine
[MVP-Outlook]

The address book is merely a dynamic view of the electronic addresses
contained in your Contacts Folder, not a separate list.
They are, by definition, synchronized.


Russ Valentine hello, and thank you for your response.

Russ Valentine, thank you for your help in pointing me in the right
direction.
I have studied the Knowledge Base Article, and followed its resolution
steps.
It finally says " If there is not an email address or fax number,
Outlook does not display this contact in your address book - - - - - "

Some of the addresses do not have corresponding email or fax numbers. So
I put a fictitous email address on one of the names which were in the
contact list but not in the address book. And Presto!

Royston.

 

[Russ Valentine [MVP Outlook]]

It's not clear why you would want Contacts without electronic addresses
to appear in the Outlook Address Book. The only thing you can use the
Outlook Address Book for is sending messages.
------
Russ Valentine
[MVP-Outlook]

What I posted is, in fact, correct. Your settings, however, are not.

It is far more likely that the Outlook Address Book connections became
corrupt, not your data. It is also possible that you've ended up with
more than one set of Contact Folders in your profile and are not
displaying all of them in the Outlook Address Book.

It is not unusual for the Outlook Address Book to “lose track” of the
connection to its Contacts Folder when you move or import your PST or
update your Outlook version or operating system. Use the following steps
to reset the connection. Note that in some instances you may actually
have to remove the Outlook Address Book completely from your Profile,
close Outlook, and then re-add it before you can get it to work.

For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders
you want the OAB to display, choose "Properties", go to the Outlook
Address Book tab and check the "Show this folder as an E-mail address
book" box. You may also need to go to Tools > Options > Addressing Tab
and choose to show your Contacts folder.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change existing directories or address book. Is the Outlook Address Book
present? If it isn't listed, add it and close and restart Outlook. If
it is listed, then remove it and close then restart Outlook and repeat
these steps to add it.

More details avalable here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002


------
Russ Valentine
[MVP-Outlook]

The address book is merely a dynamic view of the electronic addresses
contained in your Contacts Folder, not a separate list.
They are, by definition, synchronized.


Russ Valentine hello, and thank you for your response.

Russ Valentine, thank you for your help in pointing me in the right
direction.
I have studied the Knowledge Base Article, and followed its resolution
steps.
It finally says " If there is not an email address or fax number,
Outlook does not display this contact in your address book - - - - - "

Some of the addresses do not have corresponding email or fax numbers. So
I put a fictitous email address on one of the names which were in the
contact list but not in the address book. And Presto!

Royston.