Incomplete contact list in address book

  • Thread starter Thread starter sck777
  • Start date Start date
S

sck777

I am currently running Outlook 2003 SP3. when I click the "To:"
button in a new e-mail, the list of contacts is incomplete. When I
switch to Contacts, the names are all there. The list of contacts in
the Address Book seems to be from a much older list of Contacts; even
current contacts are present, but with outdated information. I have
migrated this pst from older versions of Outlook; this is my 3rd
machine but I only noticed this problem when I tried to sync my
Blackberry with contacts from Outlook--only the outdated contact list
is synced. I am unable to transfer my current list of contacts to my
Blackberry or even access the older list to try to update the
information contained therein. I am also, as previously mentioned,
unable to access my current contacts from the address book available
when composing a new email.

I have tried removing the existing Address Book, closing Outlook and
restarting, then adding it again and making sure that the "Show this
folder as an E-mail address book" box is checked.

There is only one address book in this profile: "Outlook Address
Book", which points to Contacts from the Personal Folders file. When
I try to select a recipient in an email, there are 2 options under the
"Show Names from the" drop-down box: "Outlooks Address Book" and
"Contacts". The list of available addresses are all listed under
"Contacts", though this is the incomplete list. I have tried right-
clicking my Contacts folder and changing the name of the address book
to make sure it is the same list referenced through the email dialog;
it is the same list, but a different set of contacts than what is
actually in that folder currently.
 
Too many variables and not enough information to solve this equation. You
either migrated your data incorrectly or your sync software is faulty, or
both. If I were you I would create a new Outlook profile from scratch using
your last good backup of your Outlook data file. I would then consult
whomever supports your sync software and not sync again with Outlook until
they can assure you they can do so flawlessly.
 
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