Text only emails through Internet

[AnytimeAnywhere]

I have a remote user on Outlook 2003 who connects to my Exchange 5.5 server
through the Internet. She is able to send and receive email fine. Her
problem is when someone sends her an email with graphics in it, the graphics
are stripped out. However, when she connects to the VPN, the emails come
through with their graphics.

Are there any settings I need to check on my end (in Exchange) or in her
Outlook to make the emails appear like the sender wanted them too?

Thanks,

John

 

[Lee]

I have a remote user on Outlook 2003 who connects to my Exchange 5.5 server
through the Internet. She is able to send and receive email fine. Her
problem is when someone sends her an email with graphics in it, the
graphics
are stripped out. However, when she connects to the VPN, the emails come
through with their graphics.

Are there any settings I need to check on my end (in Exchange) or in her
Outlook to make the emails appear like the sender wanted them too?

Is this from the same desktop machine in both cases. It sounds like her
spam/virus checker is checking and stripping HTML from mail on the regular
internet connection but cannot "see" the VPN traffic. She needs to switch
off the spam/virus checker in her desktop machine.

 

[AnytimeAnywhere]

I may have found the problem. In Exchange, under the user's account is a
'Protocol' tab. I changed the POP3 protocol from text only to HTML. I sent
her an email with color and she could see the color.

Thanks for the help.

John

 

[Lee]

I may have found the problem. In Exchange, under the user's account is a
'Protocol' tab. I changed the POP3 protocol from text only to HTML. I
sent
her an email with color and she could see the color.

Thanks for the help.

John

Odd. I don't see why that would not affect *all* delivery methods - regular
net or VPN.

Oh well, as long as it worked!

L