Not receiving all emails

[Modify_inc]

I'm having trouble with a customer not receiving all her emails i
Outlook using Exchange Server. She receives most of her emails yet sh
is not getting all of them and is upset she is missing some importan
emails. What would cause Outlook to not accept certain emails? Th
rest of the faculty are recieving all the emails, it's just on her end
The sender says they do not receive any type or error when they send i
to her

 

[Brian Tillman [MVP - Outlook]]

I'm having trouble with a customer not receiving all her emails in
Outlook using Exchange Server. She receives most of her emails yet she
is not getting all of them and is upset she is missing some important
emails. What would cause Outlook to not accept certain emails? The
rest of the faculty are recieving all the emails, it's just on her end.
The sender says they do not receive any type or error when they send it
to her.

If she's using an Exchange mailbox as the delivery location, then Outlook
usually has nothing to do with the receiving of mail. It's all up to the
Exchange client. She should have her Exchange admins looking into this.

 

[Modify_inc]

;294985']"Modify_inc" (e-mail address removed) wrote i
message
-
I'm having trouble with a customer not receiving all her emails in
Outlook using Exchange Server. She receives most of her emails ye
she
is not getting all of them and is upset she is missing some important
emails. What would cause Outlook to not accept certain emails? The
rest of the faculty are recieving all the emails, it's just on he
end.
The sender says they do not receive any type or error when they sen
it
to her.-

If she's using an Exchange mailbox as the delivery location, the
Outlook
usually has nothing to do with the receiving of mail. It's all up t
the
Exchange client. She should have her Exchange admins looking int
this.

Just confirmed that it is any outside email like Google, Yahoo etc. ar
the emails she is not receiving. No error is generated from the sende
so it makes it that much harder to troubleshoot. I have logged into th
server and to her email account and have not had any such problems. I
seems to be isolated to her computer when she logs in remotely to th
server and then her email. I am the admin, any ideas

 

[Brian Tillman [MVP - Outlook]]

Just confirmed that it is any outside email like Google, Yahoo etc. are
the emails she is not receiving. No error is generated from the sender
so it makes it that much harder to troubleshoot. I have logged into the
server and to her email account and have not had any such problems. It
seems to be isolated to her computer when she logs in remotely to the
server and then her email. I am the admin, any ideas?

Again, if it never arrives in the Exchange mailbox, how can it possibly be an
Outlook problem?

 

[Modify_inc]

;295288']"Modify_inc" (e-mail address removed) wrote in
message
-
Just confirmed that it is any outside email like Google, Yahoo etc.
are
the emails she is not receiving. No error is generated from the
sender
so it makes it that much harder to troubleshoot. I have logged into
the
server and to her email account and have not had any such problems.
It
seems to be isolated to her computer when she logs in remotely to the
server and then her email. I am the admin, any ideas?-

Again, if it never arrives in the Exchange mailbox, how can it possibly
be an
Outlook problem?

Could their not be a setting issue in Outlook that is causing this? Why
would eveyone else that uses their Outlook from the same exchange server
be able to receive email from outside the network but her?

 

[Brian Tillman [MVP - Outlook]]

Could their not be a setting issue in Outlook that is causing this?

No, not it is never arrives in the Exchange mailbox in the first plaec.
Outlook can show you only what's contained in the mailbox. If the mailbox
never receives it (before Outlook is ever in the picture), then Outlook will
never show it.

 

[NANcy05]

I am having the same problem with JUst one user. I can see the emails coming
into exchange. They never make to the user. Outlook or OWA.

 

[Brian Tillman [MVP - Outlook]]

I am having the same problem with JUst one user. I can see the emails coming
into exchange. They never make to the user. Outlook or OWA.

If Exchange accepts the messages but never places them in the mailbox, you
have an Exchange problem and not an Outlook problem. See if the people in
microsoft.public.exchange.admin can help.