Unable to send attachments to specific contact

[Steve Burkholder]

Hi all,

We are running Exchange 2003 with Outlook 2007. I have one workstation that
tried to send an attachment to an outside contact through a group list. All
contacts received the attachment except one. She then send a separate email
directly to that address and still the contact didn't receive the
attachment. Then she forwarded the email to me and I forwarded it to the
outside address. Now the outside contact received the attachment. The
outside contact is using Windows Live and received attachments from a
variety of sources, just not form my employee. And it seems she is correct
because I can send her an attachment from my machine. My employee sends
attachments to many other outside addresses, but for just this one
individual, it does not work.

Bit weird -- any suggestions?

Steve

 

[Kathleen Orland]

Did your user's recipient receive the email but perhaps not the attachment?

 

[Steve Burkholder]

Yes, from my user the receipient received the email, but not the attachment.
However, from my computer, she received both the email and the attachment.
And the other receipients on the distribution list received both the email
and the attachment. It is just this one reciepient that did not get the
attachment. And when we tried to send a follow up email from my user to the
receipient she got the email but not the attachment. When I sent it she got
both. It seems very odd.

 

[Gordon]

Yes, from my user the receipient received the email, but not the
attachment. However, from my computer, she received both the email and the
attachment. And the other receipients on the distribution list received
both the email and the attachment. It is just this one reciepient that did
not get the attachment. And when we tried to send a follow up email from
my user to the receipient she got the email but not the attachment. When I
sent it she got both. It seems very odd.

Is this recipient using Outlook, or some other email client?

 

[Kathleen Orland]

Is this particular recipient not using Outlook? If that's the case, perhaps
the original sender is using RTF instead of plain text or HTML which I
suspect you and others are. Since RTF (Rich Text Format) is specific to
Outlook, only Outlook recpients can read it. Non-Outlook users may not
receive attachments or sometimes not be able to read the email at all.

 

[Steve Burkholder]

The receipient is not receiving the attachment at all. The attachment
happened to be a pdf file from my user. The receipient, as I mentioned
before, does receive the attachment from my computer. The receipiend is not
using Outlook or Outlook Express. The receipient is receiving the associated
email sent by my user, so whether it is sent in HTML, RTF or Text doesn't
seem to matter. It is the attachment that is not being delivered

 

[Peter Foldes]

Maybe the recipient is using Norton AV which has a tendency to strip attachments in
certain mail clients when it is set to scan in and outgoing emails