System still hangs up at shutdown. HELP!

[Mark]

Since installing SP2 my system has refused to shutdown.
It hangs on the 'windows is shutting down' screen. Also,
while on that screen my mouse pointer appears and I can
actually move the pointer using the mouse. But that's
all - and the system must be shut down with the power
switch.

I have tried the 'ctfmon' fix, which had no effect. I
have tried uninstalling the intellipoint software, which
had no effect. What else can I do? I need my system to
shut down when commanded to do so.

 

[Frank Saunders, MS-MVP]

Since installing SP2 my system has refused to shutdown.
It hangs on the 'windows is shutting down' screen. Also,
while on that screen my mouse pointer appears and I can
actually move the pointer using the mouse. But that's
all - and the system must be shut down with the power
switch.

I have tried the 'ctfmon' fix, which had no effect. I
have tried uninstalling the intellipoint software, which
had no effect. What else can I do? I need my system to
shut down when commanded to do so.

See http://aumha.org/win5/a/shtdwnxp.htm

--
Frank Saunders, MS-MVP, IE/OE
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