System slows and freezes


Renny Bosch

Over the last several weeks my system has been getting intermittently slower
and recently has several times completely frozen up, to where the mouse
cursor responds to mouse movement but nothing else happens. I have run CA
AntiVirus, and AdAware scan, no problems found. Also ran MemTest86+, again
no errors. What should I do next?

Renny Bosch

Sorry, I forgot to add: Windows XP, SP3, all MS security updates, Zone
Alarm firewall, CA AntiVirus, Office Pro 2007, hp Pavilion, 80 GB hard disk,
512 MB RAM, thanks for any help.


db ´¯`·.. >

one of the easiest
methods to begin
analyzing an issue
with performance

is to compare the
performance with
that of windows safe


DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

"nirvana is shared and not hoarded" - dbZen



Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Is the computer left on 24/7?

I would be interested in seeing a Disk Defragmenter report . Open Disk
Defragmenter and click on Analyse. Select View Report and click on Save
As and Save. Now find VolumeC.txt in your My Documents Folder and post a
copy. Do this before running Disk Defragmenter as it is more

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


Hope this helps.

Stourport, England
Enquire, plan and execute

Renny Bosch

Hi Gerry,

Commit Charge:
Total = 475068
Limit = 1255656
Peak = 575832

Computer is not left on overnight.

Before I do the defrag stuff, let me tell you another thing. When I ran the
system in Safe mode, I couldn't get the display to anything other than
480x640, so I tried VGA Mode (thinking that would still be a safe mode).
That allowed me to get into 1280x1024, but it screwed up all the icons on my
desktop. So then I attempted a System Restore, but after trying it told me
it can not be restored to the point I had chosen. I tried two other points
and same thing. So we have a new symptom: Cannot Restore.

The event viewer shows a long chain of Error entries like this:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 1/22/2009
Time: 3:21:09 PM
User: N/A
Computer: YOUR-F78BF48CE2
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at
I tried that link but it didn't tell me how to find out which module was not

I want to get this posted before the system crashes again. Thanks for your

Renny Bosch

Here is the Defrag analysis report (I had run Cleanup and Defrag a short
while ago):


Volume size = 67.55 GB

Cluster size = 4 KB

Used space = 28.55 GB

Free space = 38.99 GB

Percent free space = 57 %

Volume fragmentation

Total fragmentation = 1 %

File fragmentation = 3 %

Free space fragmentation = 0 %

File fragmentation

Total files = 109,506

Average file size = 496 KB

Total fragmented files = 1,154

Total excess fragments = 27,176

Average fragments per file = 1.24

Pagefile fragmentation

Pagefile size = 755 MB

Total fragments = 1

Folder fragmentation

Total folders = 8,838

Fragmented folders = 12

Excess folder fragments = 51

Master File Table (MFT) fragmentation

Total MFT size = 121 MB

MFT record count = 118,966

Percent MFT in use = 96 %

Total MFT fragments = 3


Fragments File Size Most fragmented files

268 17 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

109 7 MB \System Volume

Renny Bosch

Another update:

I attempted a System Restore from Safe Mode, and it worked! So that
particular problem may have gone away.

Also I should mention that I had run msconfig and unchecked the following
Startup programs (I wouldn't think this could cause a problem):

Reader_sl (part of Adobe Reader)
BkupTray (part of NTI BackupNow)
qttask (QuickTime)

Renny Bosch

Here is another Application Error Event from the Event Viewer:

Event Type: Error
Event Source: EventSystem
Event Category: (50)
Event ID: 4614
Date: 1/23/2009
Time: 2:18:01 PM
User: N/A
Computer: YOUR-F78BF48CE2
The COM+ Event System detected an inconsistency in its internal state. The
assertion "GetLastError() == 122L" failed at line 162 of
d:\comxp_sp3\com\com1x\src\events\shared\sectools.cpp. Please contact
Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at

When I clicked that link it told me "We're sorry. There is no additional
information about this issue " . . .

I will try to contact Microsoft Product Support Services to report this



If you are using Home Edition you can safely ignore Event ID: 7023. It
has no signifance and does not relate to your problem.

Event ID: 4614
You can conduct the tests under Verify in this link:

What are your anti-virus and anti-spyware arrangements?

Make sure all your fans are working and the computer is free of dust.
Use an Air Duster to remove dust. Overheating could be the problem.

Try HD Tune it only gives information and does not fix any

Download and run it and see what it turns up. You want HD Tune
(freeware) version 2.55 not HD Tune Pro (not Freeware) version 3.00.

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message. Make sure you do a full
surface scan with HD Tune.


Hope this helps.

Stourport, England
Enquire, plan and execute

Renny Bosch

Following the link for Event 4614, the page said:
1.. Click Start, and then click Run.
2.. Type comexp.msc . . .
When I did this I got "Windows cannot find comexp.msc." So I searched for
it and found it in C:\WINDOWS\system32\Com\comexp.msc, which I ran. The web
page then said:
1.. To locate your application, click Component Services, click Computers,
click My Computer, and then click COM+ Applications.
2.. Right-click the component name, and then click Properties.
3.. In the component properties dialog box, click each tab to verify that
the required properties
Unfortunately all the options on all the tabs on all the components were
grayed out. But also, I don't know what the "required properties" are,

The web page also told me to:
1.. Scroll through the list of service names to find the following
services: COM+ Event System, COM+ System Application, DCOM Server Process
Launcher, and Remote Procedure Call (RPC).
2.. Confirm that the status of each service is Started.
I did this and they were all "Started".

My system has CA AntiVirus, with automatic updates. I did a full scan a few
days ago and found no viruses. I also have Ad-Aware 2008 Free which I
updated and ran and found nothing except some cookies.

I will check the computer for dust; it does run the fan on high-speed quite
often. Then I'll do the HD Tune. Thanks again for your long-distance


Renny Bosch

Gerry, your recommendation to check for dust was very productive. There was
a ton of it. I vacuumed and Air-dusted it and now the fan is staying in
low-speed mode.

The HD Tune results are:

HD Tune: WDC WD800JD-22JNC0 Information

Firmware version : 05.01C05

Serial number : WD-WMAM96620463

Capacity : 74.5 GB (~80.0 GB)

Buffer size : 8192 KB

Standard : ATA/ATAPI-6 - SATA I

Supported mode : UDMA Mode 6 (Ultra ATA/133)

Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes

48-bit Address : no

Read Look-Ahead : yes

Write Cache : yes

Host Protected Area : yes

Device Configuration Overlay : yes

Automatic Acoustic Management: yes

Power Management : yes

Advanced Power Management : no

Power-up in Standby : no

Security Mode : no

Firmware Upgradable : yes

Partition : 1

Drive letter : D:\


Capacity : 7139 MB

Usage : 74.88%

Type : FAT32

Bootable : No

Partition : 2

Drive letter : C:\


Capacity : 69169 MB

Usage : 42.95%

Type : NTFS

Bootable : Yes

HD Tune: WDC WD800JD-22JNC0 Health

ID Current Worst ThresholdData Status

(01) Raw Read Error Rate 200 200 51 0 Ok

(03) Spin Up Time 162 161 21 2883 Ok

(04) Start/Stop Count 100 100 0 815 Ok

(05) Reallocated Sector Count 200 200 140 0 Ok

(07) Seek Error Rate 200 200 51 0 Ok

(09) Power On Hours Count 74 74 0 19211 Ok

(0A) Spin Retry Count 100 100 51 0 Ok

(0B) Calibration Retry Count 100 100 51 0 Ok

(0C) Power Cycle Count 100 100 0 812 Ok

(C2) Temperature 103 93 0 40 Ok

(C4) Reallocated Event Count 200 200 0 0 Ok

(C5) Current Pending Sector 200 200 0 0 Ok

(C6) Offline Uncorrectable 200 200 0 0 Ok

(C7) Ultra DMA CRC Error Count 200 200 0 2 Ok

(C8) Write Error Rate 200 200 51 0 Ok

Power On Time : 19211

Health Status : Ok

HD Tune: WDC WD800JD-22JNC0 Error Scan

Scanned data : 76288 MB

Damaged Blocks : 0.0 %

Elapsed Time : 28:15

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