System shuts down?

S

shesluvinit

Dell Dim 3000 /2004

Win XP

256 MB

Intel R82865 G

Hello, my PC keeps shutting down and when I reboot it says Alert! Previous
attempts at booting failed at checkpoint (Different Ckpt ea time). For help
resolving this problem contact dell technical support. Which my system is a
2004 and is not under a tech warranty anymore.I just bought new memory,is on
the way, but now Im not sure what to do. TY in advance for any help.
 
N

nass

shesluvinit said:
Dell Dim 3000 /2004

Win XP

256 MB

Intel R82865 G

Hello, my PC keeps shutting down and when I reboot it says Alert! Previous
attempts at booting failed at checkpoint (Different Ckpt ea time). For help
resolving this problem contact dell technical support. Which my system is a
2004 and is not under a tech warranty anymore.I just bought new memory,is on
the way, but now Im not sure what to do. TY in advance for any help.


Shutdown & Restart Troubleshooting:
http://aumha.org/win5/a/shtdwnxp.htm

You receive a "System Has Recovered from a Serious Error" message after
every restart
http://support.microsoft.com/kb/317277

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

Lastly, try to download the Diagnostic tools from your Hard Drive
manufacturer and test the health of your HDD, it my be failing.
HTH.
nass
 
S

shesluvinit

I read my manual for my dell and it said to remove and replace my memory
board ,I did it and now it shuts down but reboots to windows without a Alert
mesg?

Here is the event error reports,I hope i didnt duplicate any.I am now going
to the other suggestions you made, will update soon.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/30/2007
Time: 9:57:53 PM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Faulting application ftlegend.exe, version 3.0.0.0, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00001010.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 74 6c ure ftl
0018: 65 67 65 6e 64 2e 65 78 egend.ex
0020: 65 20 33 2e 30 2e 30 2e e 3.0.0.
0028: 30 20 69 6e 20 6e 74 64 0 in ntd
0030: 6c 6c 2e 64 6c 6c 20 35 ll.dll 5
0038: 2e 31 2e 32 36 30 30 2e .1.2600.
0040: 32 31 38 30 20 61 74 20 2180 at
0048: 6f 66 66 73 65 74 20 30 offset 0
0050: 30 30 30 31 30 31 30 0d 0001010.
0058: 0a .


Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1023
Date: 12/30/2007
Time: 6:15:21 PM
User: HOME-D0F4A760E8\Owner
Computer: HOME-D0F4A760E8
Description:
Product: Microsoft .NET Framework 2.0 Service Pack 1 - Update '.NET
Framework PreXP' could not be installed. Error code 1603. Additional
information is available in the log file
C:\DOCUME~1\OWNER~2.HOM\LOCALS~1\Temp\dd_NET_Framework20_Setup7911.txt.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 42 35 30 38 42 33 46 {B508B3F
0008: 31 2d 41 32 34 41 2d 33 1-A24A-3
0010: 32 43 30 2d 42 33 31 30 2C0-B310
0018: 2d 38 35 37 38 36 39 31 -8578691
0020: 39 45 46 32 38 7d 20 7b 9EF28} {
0028: 31 32 35 46 30 41 43 43 125F0ACC
0030: 2d 44 33 46 43 2d 34 30 -D3FC-40
0038: 32 42 2d 38 44 39 36 2d 2B-8D96-
0040: 32 37 46 36 45 34 36 44 27F6E46D
0048: 30 30 44 35 7d 20 31 36 00D5} 16
0050: 30 33 03











Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 12/30/2007
Time: 6:10:02 PM
User: HOME-D0F4A760E8\Owner
Computer: HOME-D0F4A760E8
Description:
Product: Microsoft .NET Framework 2.0 Service Pack 1 -- Error 1714.The older
version of Microsoft .NET Framework 2.0 Service Pack 1 cannot be removed.
Contact your technical support group. System Error 1635.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 42 35 30 38 42 33 46 {B508B3F
0008: 31 2d 41 32 34 41 2d 33 1-A24A-3
0010: 32 43 30 2d 42 33 31 30 2C0-B310
0018: 2d 38 35 37 38 36 39 31 -8578691
0020: 39 45 46 32 38 7d 9EF28}


Event Type: Error
Event Source: Ci
Event Category: CI Service
Event ID: 4126
Date: 12/29/2007
Time: 2:24:50 PM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Cleaning up corrupt content index metadata on c:\system volume
information\catalog.wci. Index will be automatically restored by refiltering
all documents.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.




Event Type: Error
Event Source: Ci
Event Category: CI Service
Event ID: 4124
Date: 12/29/2007
Time: 11:00:10 AM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Content index on c:\system volume information\catalog.wci is corrupt. Please
shutdown and restart the Indexing Service (cisvc).

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.




Event Type: Error
Event Source: LoadPerf
Event Category: None
Event ID: 3009
Date: 12/28/2007
Time: 10:31:23 PM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Installing the performance counter strings for service WmiApRpl (%2) failed.
The Error code is the first DWORD in Data section.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 43 02 00 c0 f6 13 00 00 C..Àö...

Event Type: Error
Event Source: LoadPerf
Event Category: None
Event ID: 3013
Date: 12/28/2007
Time: 10:31:23 PM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Unable to update the performance counter strings of the 009 language ID. The
Win32 status returned by the call is the first DWORD in Data section.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 43 02 00 c0 17 0d 00 00 C..À....




Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/28/2007
Time: 9:34:01 AM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Hanging application Ad-Aware.exe, version 6.2.0.236, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 41 64 2d 41 77 61 Ad-Awa
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 32 2e 30 2e 32 33 36 .2.0.236
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
 
N

nass

:
My Reply in-line under each error message:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/30/2007
Time: 9:57:53 PM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Faulting application ftlegend.exe, version 3.0.0.0, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00001010.
Is this agame "ftlegend.exe" or screensaver?.

======================================================

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1023
Date: 12/30/2007
Time: 6:15:21 PM
User: HOME-D0F4A760E8\Owner
Computer: HOME-D0F4A760E8
Description:
Product: Microsoft .NET Framework 2.0 Service Pack 1 - Update '.NET
Framework PreXP' could not be installed. Error code 1603. Additional
information is available in the log file
C:\DOCUME~1\OWNER~2.HOM\LOCALS~1\Temp\dd_NET_Framework20_Setup7911.txt.

Heath Stewar
http://blogs.msdn.com/heaths/archiv...-2-0-service-pack-1-and-how-to-detect-it.aspx

Aaron Stebner's WebLog
http://blogs.msdn.com/astebner/archive/2007/11/19/6408888.aspx
When you try to install an update for the .NET Framework 1.0, 1.1, or 2.0
http://support.microsoft.com/kb/923100/
How to locate the cause of error code 1603 in a verbose MSI log file
http://blogs.msdn.com/astebner/archive/2005/08/01/446328.aspx

You may be need the latest windows installer
http://www.microsoft.com/downloads/...FC-5F56-4A38-B838-DE776FD4138C&displaylang=en
How to resolve Common "Windows Installer" Problems
http://support.microsoft.com/kb/555175

=====================================================
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 12/30/2007
Time: 6:10:02 PM
User: HOME-D0F4A760E8\Owner
Computer: HOME-D0F4A760E8
Description:
Product: Microsoft .NET Framework 2.0 Service Pack 1 -- Error 1714.The older
version of Microsoft .NET Framework 2.0 Service Pack 1 cannot be removed.
Contact your technical support group. System Error 1635.

Again the Microsftt Installer causing trouble try the clean up tool from here:
Updated version of the .NET Framework cleanup tool that can remove the .NET
Framework 3.5 RTM
http://blogs.msdn.com/astebner/archive/2007/12/04/6659905.aspx

=========================================================
Event Type: Error
Event Source: Ci
Event Category: CI Service
Event ID: 4126
Date: 12/29/2007
Time: 2:24:50 PM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Cleaning up corrupt content index metadata on c:\system volume
information\catalog.wci. Index will be automatically restored by refiltering
all documents.

Stopping and Restarting the Index Service will solve the error.
Open a run command and type in:
services.msc click [OK]
On the services control panel locate the service and Stop, reboot your
machine and then Restart the service.

Indexing Service
Backup and Recovery Guidelines for Index Server Catalog
http://support.microsoft.com/default.aspx?scid=kb;[LN];247093

================================================
Event Type: Error
Event Source: Ci
Event Category: CI Service
Event ID: 4124
Date: 12/29/2007
Time: 11:00:10 AM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Content index on c:\system volume information\catalog.wci is corrupt. Please
shutdown and restart the Indexing Service (cisvc).

============================================

Event Type: Error
Event Source: LoadPerf
Event Category: None
Event ID: 3009
Date: 12/28/2007
Time: 10:31:23 PM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Installing the performance counter strings for service WmiApRpl (%2) failed.
The Error code is the first DWORD in Data section.

SCOM 2007 - Error's installing OpsMgr 2007 Agent on remote DC
http://blogs.technet.com/edwalt/archive/2007/09/11/1941207.aspx

WMI Performance Adapter
http://www.blackviper.com/WinXP/Services/WMI_Performance_Adapter.htm

WMI Windows Management Instrumentation
http://www.microsoft.com/whdc/system/pnppwr/wmi/default.mspx

http://smallvoid.com/article/winnt-services-winmgmt.html

=========================================================
Event Type: Error
Event Source: LoadPerf
Event Category: None
Event ID: 3013
Date: 12/28/2007
Time: 10:31:23 PM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Unable to update the performance counter strings of the 009 language ID. The
Win32 status returned by the call is the first DWORD in Data section.

Multiple Event ID 3009 and 3003 Events Appear After You Install Service Pack
http://support.microsoft.com/kb/325727
How to manually rebuild Performance Counter Library values
http://support.microsoft.com/kb/300956

FIX: RegOpenKeyEx May Fail With Status 1450
http://support.microsoft.com/support/kb/articles/Q237/3/04.ASP
<Quote::>
Adrian Grigorof
From a newsgroup post: "The 009 subkey is:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib\009.
There is a multi-string value there called Counter. All performance counters
have to be listed there. One can remove the counter for the service by typing
on the command line: unlodctr <service_name>. (I did not misspell it,
"UNLODCTR" is the file name). This of course should be done only if the
performance counters for that service are not required. See also the links
below."
From another post: "The Performance Monitor object and counter names are
stored in the "Counters" in this Registry Key:
HKEY LOCAL MACHINE\Software\Microsoft\WindowsNT\
CurrentVersion\Perflib\<LangID> (Lang ID 009 = U.S. English)

If the list of objects and counters available to chart in Performance
Monitor is incomplete or blank, it may be because Perflib subkeys other than
the 009 subkey exist. Performance Monitor only uses the contents of one
<LangID> subkey. Additional subkeys under the Perflib subkey are created when
the Language setting in Control Panel is modified.
</Quote::>
=======================================================
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/28/2007
Time: 9:34:01 AM
User: N/A
Computer: HOME-D0F4A760E8
Description:
Hanging application Ad-Aware.exe, version 6.2.0.236, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

Uninstall Adaware and reinstall the latest version for it.

Make sure the machine is clean from malwre and viruses:
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx


Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

After the scan run disk cleanup on your drive.

You may want to Repair the WMI as follow:
MS:: <Quote>
Stopping and Starting the WMI Service

If you are experiencing problems with the WMI service you might need to
manually stop and restart the service. Before doing so you should enable
WMI’s verbose logging option. This provides additional information in the WMI
error logs that might be useful in diagnosing the problem. To enable verbose
logging using the WMI control, do the following:
1.Open the Computer Management MMC snap-in and expand Services and
Applications.
2.Right-click WMI Control and click Properties.
3.In the WMI Control Properties dialog box, on the Logging tab, select
Verbose (includes extra information for Microsoft troubleshooting) and then
click OK.
Alternatively, you can modify the following registry values:
•Set HKEY_LOCAL_MACHINE\Software\Microsoft\WBEM\CIMOM\Logging to 2.
•Set HKEY_LOCAL_MACHINE\Software\Microsoft\WBEM\CIMOM\Logging File Max Size
to 4000000.
After enabling verbose logging try stopping the WMI service by typing the
following
Open a run command prompt:
net stop winmgmt

If the net stop command fails you can force the service to stop by typing
this:
winmgmt /kill

Important. If you are running Windows XP or Windows Server 2003 the WMI
service runs inside a process named Svchost; this process contains other
services as well as WMI. Because of that, you should not try to stop
Svchost;
if you succeed, you’ll stop all the other services running in that process
as
well. Instead, use net stop winmgmt or winmgmt /kill in order to stop just
the WMI service.

You can then restart the service by typing the following command:
net start winmgmt

If the service does not restart try rebooting the computer to see if that
corrects the problem.
If it does not, then continue reading.
MS:: </Quote>

Open a run command and try to re-register these DLLs:
regsvr32 hnetcfg.dll
regsvr32 netcfgx.dll
regsvr32 netman.dll
regsvr32 atl.dll
regsvr32 netshell.dll

"WMI Diagnosis Utility"
http://www.microsoft.com/technet/scriptcenter/topics/help/wmidiag.mspx

Systems that have changed the default Access Control List permissions on the
%windir%\registration directory may experience various problems after you
install the Microsoft Security Bulletin MS05-051 for COM+ and MS DTC
http://support.microsoft.com/kb/909444
Also you can download the DiagWMI from here and some good solutions on the
page:
http://windowsxp.mvps.org/repairwmi.htm.

<Ramesh Quote>:

* Insert your Windows XP CD into the drive.

Important note: If you've installed Service Pack 1 or 2, you need to
insert your Windows XP CD (with Service Pack integration, called as the
Slipstreamed Windows XP CD). If you don't have one, you may point to the
%Windir%\ServicePackFiles\i386 folder for the updated DLLs required during
WMI repair. Or, you may create a Slipstreamed XP CD, and insert it when
prompted.

* Click Start, Run and type the following command, and press enter:

rundll32.exe setupapi,InstallHinfSection WBEM 132 %windir%\inf\wbemoc.inf

* Repair process should take few minutes to complete.
Then, restart Windows for the changes to take effect
</End of Quote>

HTH.
Let us know.
nass
 

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