System RESTORE won't work

G

Guest

I have two problems that I know of -- Can't play a DVD movie and System
RESTORE won't work. Everything else about my computer seems to work OK.

Am using Troubleshoot System Restore “Restore Point Failures†in Windows XP
Bert Kinney Windows XP Shell/User


CPU : AMD Athlon 64 Processor 2800+ 1800 MHz
Bus Speed : 200 MHz
Motherboard : Shuttle FN85
System : Shuttle SN85V30
BIOS : Phoenix 6.00 PG
Memory : 767 MB
Sound : NVIDIA(R) nForce(TM) Audio
Video : NVIDIA GeForce4 Ti 4400

Operating System : Windows XP Professional (5.01.2600 Service Pack 2)

Did Nero clean uninstall and removed all Nero from system -- re-installed
Nero Programs

Removed and re-installed DVD player.

Nero InfoTool 3.07

Drive Information
------------------
Drive : SONY DVD RW DRU-720A
Type : DVD±R/RW DL Recorder
Firmware Version : JY08
Buffer Size : 2 MB
Date : ?
Serial Number
Vendor Specific : Dec12 ,2005
Drive Letter : D:\
Location : 0:2
Mechanism : Tray
Read Speed : 48 X
Write Speed : 48 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD-R DL : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read HD DVD-ROM : No
Read HD DVD-R : No
Read HD DVD-RW : No
Read HD-BURN : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD-R DL : No
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Write HD DVD-R : No
Write HD DVD-RW : No
Write HD-BURN-R : No
Write HD-BURN-RW : No
Buffer Underrun Protection : Yes
Mount Rainier : No
SolidBurn : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW
SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Ran McCafee virus scan nothing found on system

Ran AdAware scan - nothing found on system

Ran Windows Defender scan - no unwanted or harmful software detected


Removed realplayer from system

Ran Windows Update -- nothing available as system was up to date.

rebooted system and tried System Restore again -- same message -- couldn't
restore to May 31 2007 because "no changes have occurred on the computer".

Still no DVD -- no auto run when right clicking drive, and no DVD play
opportunity on the play menu of media player

Event Viewer


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 111
Date: 7/29/2007
Time: 3:37:14 PM
User: N/A
Computer: RYAN_DVD_BURNER
Description:
A restoration to "Software Distribution Service 2.0" restore point failed.
No changes have been made to the system.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Details
Product: Windows Operating System
ID: 111
Source: SRService
Version: 5.2
Symbolic Name: EVMSG_RESTORE_FAILED
Message: A restoration to "%1" restore point failed. No changes have been
made to the system.


cmd /k net start

System Restore Services and Remote Procedure Call (RPC) are running

diskmgmt.msc

partition - basic file system-NTFS status - healthy capacity - 490.4GB
free space 119.95GB

Ran RESTORE in SAFE Mode -- same results with message that the system could
not be restored to 31May2007 because there had been no changes to the
computer. ??

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 111
Date: 7/29/2007
Time: 6:50:59 PM
User: N/A
Computer: RYAN_DVD_BURNER
Description:
A restoration to "Software Distribution Service 2.0" restore point failed.
No changes have been made to the system.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Any suggestions where this novice might look next?
 
T

the2daves

I had the same problem, then ran across an article that mentioned disabling
your anti-virus program before running system restore.

I use Norton, disabled it, and System Restore worked like it was supposed
to ... you might want to give that a try

Good Luck,
Dave.
 
G

Guest

Successfully reinstalled System Restore (thanks to your clear instructions).

Again thank you for the help.

now on to continue trouble shoot my DVD drive not wanting to play a DVD movie.
 
B

ben

After doing a system restore recently, system restore crashed on reboot and
would not load again. For some reason I started loading MS Excel which also
strangely decided to crash without loading. After the second time, Excel
went into some mode to fix itself (which had the harddrive grinding away for
a while) and in the process also fixed system restore. I have no idea what
it did.
 
B

ben

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/31/2007
Time: 2:59:32 PM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "before intel uninstall/reinstall" restore point occurred
successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/31/2007
Time: 10:02:27 AM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "Printer Driver Send To Microsoft OneNote Driver Installed"
restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/31/2007
Time: 9:14:17 AM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "After vscans" restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/30/2007
Time: 9:12:53 PM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "before intel proset mod" restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/30/2007
Time: 8:26:32 PM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "Restore Operation" restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/30/2007
Time: 7:47:09 PM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "before intel proset mod" restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/30/2007
Time: 6:04:35 PM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "before intel uninstall/reinstall" restore point occurred
successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
 
B

ben

An after thought: I can't remember if I did a system restore since the
problem surfaced and that might be reflected in the info. I posted. (have
been trying to work with this inter proset issue that I mentioned in another
post).
 
B

Bert Kinney

Hi Ben,

Theres no indication of a problem with System Restore in these events.

Do a test to confirm System Restore is functioning correctly.

Create a new restore point named TEST.

Create a new shortcut on the desktop and point it to My Computer or any
other file of your choice and name it TEST.

Now restore to the Test restore point.

The system will now reboot, and you will receive a message if the restore
was successful, and the Test shortcut on the desktop will be gone.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
 

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