system restore failure

[AZ Gal]

I have tried to do a system restore on my laptop. After I installed Norton
360, I started having problems. The system is extremely slow, locks up, etc.
I have uninstalled the program and cannot restore any point. I have gone
back as far as October with no success and have tried in safe mode. I am
running Windows XP Professional, preinstalled on my computer. I have the
recovery disks if I need to turn it back to it's orginal state. I hate to do
that because it is so time consuming to reload my programs and then set up
my wireless network again. Just seems like too much work to get the computer
running smoothly again. I have run scans and don't have any viruses, worms,
trojans, spyware, etc. Any suggestions? Also, is it possible to upgrade to
Windows Vista, which I like better. I know that all computers are not "Vista
Ready". My laptop is just a little over a year old.

 

[nass]

I have tried to do a system restore on my laptop. After I installed Norton
360, I started having problems. The system is extremely slow, locks up, etc.
I have uninstalled the program and cannot restore any point. I have gone
back as far as October with no success and have tried in safe mode. I am
running Windows XP Professional, preinstalled on my computer. I have the
recovery disks if I need to turn it back to it's orginal state. I hate to do
that because it is so time consuming to reload my programs and then set up
my wireless network again. Just seems like too much work to get the computer
running smoothly again. I have run scans and don't have any viruses, worms,
trojans, spyware, etc. Any suggestions? Also, is it possible to upgrade to
Windows Vista, which I like better. I know that all computers are not "Vista
Ready". My laptop is just a little over a year old.

Look here for more info:
http://bertk.mvps.org/html/srfail.html
http://bertk.mvps.org/html/error.html#5
http://bertk.mvps.org/html/symantecdoc1.html
How do you know that your system is clean from malware and viruses and you
are running without Anti-virus and anti-malware?.
HTH.
nass

 

[AZ Gal]

Thank you for the links. I will check them out. I know my system was free
from viruses, etc because I had been running Spy Sweeper, Norton System Works
and Norton Internet Security. Since I had installed Norton 360 on the office
computer, when I got close to the expiration of the others, I decided to
install Norton 360 on my laptop instead of having to renew 3 software
packages. Things were running fine before that. When I installed 360, it
did an automatic uninstall of the other Norton products.

 

[Ken Blake, MVP]

Thank you for the links. I will check them out. I know my system was free
from viruses, etc because I had been running Spy Sweeper, Norton System Works
and Norton Internet Security. Since I had installed Norton 360 on the office
computer, when I got close to the expiration of the others, I decided to
install Norton 360 on my laptop instead of having to renew 3 software
packages. Things were running fine before that. When I installed 360, it
did an automatic uninstall of the other Norton products.

Unfortunately, anything Norton is probably the *worst* possible choice
of security products, and I wouldn't be at all surprised to find out
that it was what was causing your performance problem.

Moreover, even if you were using better security products than Norton,
there is *always* a risk of malware infection. Even the best security
software can only reduce the risk, not eliminate it.