system recovery problem

[niknak1953]

I am using Windows XP Service pack 3.
I downloaded a song from a website that I am a member of and for the first
time, it attached an add on that now gives me pop-up adds. I removed the add
on from my control panel, but I am still getting these pop-up adds every time
I connect to the internet. I tried to do a system restore for an hour or two
earlier from when I downloaded the song, and system restore would not let me
do a download. The message was that system restore could not restore
computer to date I choose, and to try a different date....well I also
downloaded Norton Security Suite the same day I downloaded the song and I
didn't want to go back any further becuase I didn't want to lose the Norton
Security Suite.......Also when I try to manually enter a date for System
Recovery and changes the date to Read todays date and the day before that I
entered, and then when I try to recover for that and gives me the same
message as when I choose the date only on the calender......Please help I
never got these adds before and I need to find out why my System Restore is
not working or if I am doing something wrong.

 

[Andrew E.]

If restore reset its date(s),then it must have had a problem within the OS,
maybe open event-viewer & get some details..Also,in disk-clean up utility,
locate "more options" tab,go to bottom,click "delete all but most current
date"...You might even turn off restore for a few pc starts,run disk-clean,
defrag,then turn on restore.Recovery is also known as reinstallation of OS.

 

[Patrick Keenan]

I am using Windows XP Service pack 3.
I downloaded a song from a website that I am a member of and for the first
time, it attached an add on that now gives me pop-up adds. I removed the
add
on from my control panel, but I am still getting these pop-up adds every
time
I connect to the internet. I tried to do a system restore for an hour or
two
earlier from when I downloaded the song, and system restore would not let
me
do a download. The message was that system restore could not restore
computer to date I choose, and to try a different date....well I also
downloaded Norton Security Suite the same day I downloaded the song and I
didn't want to go back any further becuase I didn't want to lose the
Norton
Security Suite.......Also when I try to manually enter a date for System
Recovery and changes the date to Read todays date and the day before that
I
entered, and then when I try to recover for that and gives me the same
message as when I choose the date only on the calender......Please help I
never got these adds before and I need to find out why my System Restore
is
not working or if I am doing something wrong.

System restore won't fix this problem. You've infected your system via a
download, and you don't clean that with System Restore.

Download and run ccleaner (www.ccleaner.com), and allow it to delete
whatever it finds. This will remove some of the potential infections, and
also speed up subsequent scans since there will be thousands fewer files to
check. Then download and run MalwareBytes, run a full scan, and let it
delete what it finds. You may also find that HijackThis helps, but that's
a more advanced tool.

Another problem is that it's likely that the restore points are also
infected, and are useless. To fix this, turn System Restore OFF, then on
again and create a new restore point after removing all the malware.

HTH
-pk

 

[Twayne]

In

in message


System restore won't fix this problem. You've infected
your system via a download, and you don't clean that with
System Restore.
Download and run ccleaner (www.ccleaner.com), and allow it
to delete whatever it finds. This will remove some of the
potential infections, and also speed up subsequent scans
since there will be thousands fewer files to check. Then
download and run MalwareBytes, run a full scan, and let it
delete what it finds. You may also find that HijackThis
helps, but that's a more advanced tool.
Another problem is that it's likely that the restore points
are also infected, and are useless. To fix this, turn
System Restore OFF, then on again and create a new restore
point after removing all the malware.
HTH
-pk

And, check that the REstore Point will work.


HTH,

Twayne`