System Restore not working

B

Bill P

Using win XP Home SP3. All up to date.

I down loaded a free evaluation copy of Google Sketchup pro 7 the other day.
It is time limited (480 mins I think). I didn't think much of it so I tried
to uninstall it via the usual Add/Remove Progs but that didn't work. Then I
tried system restore and that failed as well. Could it be that the program
is blocking uninstalation/restore because of the time limitation? i.e. it is
trying to stop reinstallation and a further free 480 minutes ?
Regards Bill
 
S

SC Tom

Bill P said:
Using win XP Home SP3. All up to date.

I down loaded a free evaluation copy of Google Sketchup pro 7 the other
day. It is time limited (480 mins I think). I didn't think much of it so I
tried to uninstall it via the usual Add/Remove Progs but that didn't work.
Then I tried system restore and that failed as well. Could it be that the
program is blocking uninstalation/restore because of the time limitation?
i.e. it is trying to stop reinstallation and a further free 480 minutes ?
Regards Bill

Try this:
http://sketchup.google.com/support/bin/answer.py?answer=36209

You may have to re-install it to uninstall it completely. Also, you could
try Revo Uninstaller:
http://www.revouninstaller.com/revo_uninstaller_free_download.html

If System Restore is not working in normal mode, try running it in Safe Mode
or Safe Mode with Command Prompt:
How to start the System Restore tool by using the safe mode option with the
Command prompt in Windows XP http://support.microsoft.com/kb/304449
 
J

Jose

Using win XP Home SP3. All up to date.

I down loaded a free evaluation copy of Google Sketchup pro 7 the other day.
It is time limited (480 mins I think). I didn't think much of it so I tried
to uninstall it via the usual Add/Remove Progs but that didn't work. ThenI
tried system restore and that failed as well. Could it be that the program
is blocking uninstalation/restore because of the time limitation? i.e. itis
trying to stop reinstallation and a further free 480 minutes ?
Regards Bill

What do you mean you tried to uninstall it and "that didn't work" when
you used Add?Remove programs... what part didn't work, what did you
see that you did not expect to see, what did you not see that you
expected to see, etc.

What do you mean System Restore failed as well... failed in what
manner. What did you see that you did not expect to see, what did you
not see that you expected to see, etc.
 
B

Bill P

SC Tom said:
Try this:
http://sketchup.google.com/support/bin/answer.py?answer=36209

You may have to re-install it to uninstall it completely. Also, you could
try Revo Uninstaller:
http://www.revouninstaller.com/revo_uninstaller_free_download.html

If System Restore is not working in normal mode, try running it in Safe
Mode or Safe Mode with Command Prompt:
How to start the System Restore tool by using the safe mode option with
the Command prompt in Windows XP http://support.microsoft.com/kb/304449

Thanks SC Tom
System Restore worked fine in safe mode with command prompt. Going to try
revouninstaller when I have more time . Thanks alot.
Regards Bill
 
S

SC Tom

Bill P said:
Thanks SC Tom
System Restore worked fine in safe mode with command prompt. Going to try
revouninstaller when I have more time . Thanks alot.
Regards Bill
You're welcome!
 
P

PA Bear [MS MVP]

Start here: http://bertk.mvps.org/html/srfail.html

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
 
D

Daave

Bill said:
Using win XP Home SP3. All up to date.

I down loaded a free evaluation copy of Google Sketchup pro 7 the
other day. It is time limited (480 mins I think). I didn't think much
of it so I tried to uninstall it via the usual Add/Remove Progs but
that didn't work.

What exactly happened?

This page might help you:

http://support.microsoft.com/kb/555175
Then I tried system restore and that failed as well.

Certain security programs (e.g., Norton and Zone Alarm) interfere with
System Restore. For more information, see:

http://bertk.mvps.org/html/srfail.html
 

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