Mblazye said:
Im a new user. I have not got any disks with my windows xp. I am getting
system 32 errors when i log on. What do I do? Can anyone assist, below
is the problem
??
C:\DOCUME~1\Meloney\LOCALS~1\Temp\WERe3b9.dir00\svchost.exe.mdmp
C:\DOCUME~1\Meloney\LOCALS~1\Temp\WERe3b9.dir00\appcompat.txt
Both of the above references are to files in the TEMP folder for the
user "Meloney".
The file named svchost.exe.mdmp uses a naming convention that is very
frequently used for files containing viruses, trojans and/or spyware.
The first thing you need to do is to make certain that you are logged
in as the user Melaney. If not then you need to switch to that user
name. Then use Start - All Programs - Accessories - System Tools -
Disk Cleanup and make certain that the Temporary Files are selected
for deletion. Also the Temporary Internet Files.
Next make certain that your antivirus software is completely up to
date with the virus definition not more than a week old and do a
complete virus scan of your computer. Then get a "second opinion" by
doing a free online virus scan at one of the following sites:
http://housecall.trendmicro.com
http://www.pandasoftware.com/activescan/
http://www.ravantivirus.com/scan/
Follow this up with a visit to MVP Jim Eshelman's Spyware Quick Fix
web page at
http://www.aumha.org/a/quickfix.htm and follow the
instructions there to identify and remove any spyware that may be
infesting your computer.
Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca
In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm
