Suddenly can't get Windows Mail

[Capt Crunch]

When I try and receive new mail, I get a security log on box asking me for my
user name and password. When I type it in, it won't accept! What is going
on here? I have never seen this before. Thanks.

 

[mac]

When I try and receive new mail, I get a security log on box asking me for
my
user name and password. When I type it in, it won't accept! What is
going
on here? I have never seen this before. Thanks.

Go to tools>accounts>select your account>properties>server tab and insert
your UN/PW combo there, try that?

What antivirus program are you using?

If it is set to scan mail, stop it from doing so, you may have to remove the
A/V application if it is one of the more popular paid for type?

Please copy and paste any complete error messages that you receive.

 

[Capt Crunch]

I am using Norton AV and will do what you advised. Thanks. (I'll let you
know).

 

[Capt Crunch]

Thanks! I did what you said and I am now back in business. Not sure what
the heck happened.

 

[Ron]

When I try and receive new mail, I get a security log on box asking me for my
user name and password. When I type it in, it won't accept! What is going
on here? I have never seen this before. Thanks.

I'm getting the same thing. If you find the solution I would appreciate it
if you forward it to me. Thanks

 

[mac]

I'm getting the same thing. If you find the solution I would appreciate it
if you forward it to me. Thanks

Ah well?

No answer to this type of thing, except to say click on the + sign next to
the original, but if they don't know how to do that small thing, then they
will not see this advice.

 

[readingtln]

I'm having the same problem. I've gone in Trend Anti-Virus and checked that
I did not want to scan incoming or outgoing emails. I've also checked my
POP3 and SMTP info to make sure it was correct. Is that what was meant by
the UN/PW combo? Or have I missed something else?

 

[Gary VanderMolen]

If you are sure you are using the correct username and password,
one possible cause for that error is account corruption. One thing
you might try as a possible quick fix is to delete that corrupted
account, restart Windows Mail, then recreate that mail account.
If that doesn't fix it, more drastic measures will have to be taken.

Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm