Strange fax problem

[Terry]

have an SBS2k box with an external modem attached. In the printers I have
"shared fax" and just "fax" listed. I have gone into shared fax and set
incoming and outgoing routes and devices and enabled for both incoming and
outgoing.
I am able to recieve faxes OK but am unable to send, I simply keep getting a
"fatal error"! The modem dials....it then tries to handshake and then I get
fatal error. If however, I print to just "fax" it works fine using the same
modem?!?!?!?

Any ideas on why this is happening would be appreciated as I cannot get a
grasp on this.

I can print to the shared fax from XP workstation but cannot install the one
that says "fax", again though the results are the same, goes to shared fax,
dials, tries to handshake and then gets fatal error.


TIA

Terry

 

[Ananda Sarkar [MSFT]]

In SBS2000, there are two fax softwares. One fax software results in the
"fax" printer icon - this is the basic fax software that is available on
other flavours of Windows 2000 as well. However for SBS2000, we added an
additional software for "sharing your fax" so that it can be accessed by the
external clients. Now, at any point of time, if you are running both "fax"
and "shared fax" at the same time, there can be problems like what you
mentioned below. Go to "Administrative Tools-> Services" and disable "fax
service" and make sure "Microsoft Shared Fax" is running.

Thanks,
Anand

--
Ananda Sarkar
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

 

[Edu]

Hi Ananda!!!

I'm having the same problem in a client.

I have installed the two faxes (fax and shared fax in printers folder) but
the fax service is disabled and stopped and the sharedfax service is up and
running. But i have the same problem, the modem-fax starts to dialing then
it tries to handshake and finally i get a fatal error.

Any other suggestion ???

Thanks,

Eduardo Blázquez