STOP error: kmode exception in win32k.sys

A

agibson

Powerpoint 2000 causes STOP error: 0x0000001E
kmode_exception_not_handled in win32k.sys. Happens during
every presentation, not in safe mode. Have replaced
win32k.sys file with one from working PC, all updates
installed, antivirus and remote control apps removed.
 
S

Sonia

Has this just started, or has it always happened? When does it happen - -
in other words what are you doing when this happens? What version of
PowerPoint are you running? If it works in Safe Mode, it would probably
indicate a problem with a driver, but the question would be which driver.
The video card driver comes to mind immediately. Have you downloaded an
updated driver recently? What changes have you made recently?
--

Sonia, MS PowerPoint MVP Team
http://www.soniacoleman.com
(Tutorials and Autorun CD Project Creator)
PowerPoint Live! - Featured Speaker
Tucson, AZ; October 12-15, 2003
 

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