Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL

[Bruce]

Hi,

My college daughter has a Dell Inspiron 8600, running XPHome. When she
came home for the summer in June, we did a clean install of XPHome. It's
been running very nice.

She now been back in college for two weeks, and she just called with a
problem. She was listening to some mp3s (probably with WMP10), and when
she went to close the player, she got a blue screen with this error
message:

Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL

She had to do a cold start. The Dell boot up screen appears, but then
she got the same error message.

She says she has installed no new software or hardware. I've been here:

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en
-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-
us/prmd_stp_hyzf.asp

but that's too much for me to walk her through over the phone.

I'd like to try a restore back to a few days ago, but we can't get to the
desktop. If I can get to Safemode, can I do a restore from there?

Thanks, we've got to get this thing going. Her classes started today.

Bruce

 

[Ted Zieglar]

Information on STOP 0x0A Errors:
http://www.aumha.org/win5/kbestop.php#0x0a

"Typically due to a bad driver, or faulty or incompatible hardware or software."

Ted Zieglar

 

[RoadRunner]

Hi ... Have a read at this site , it gives some info on your stop error

Typically due to a bad driver, or faulty or incompatible hardware or
software. Use the General Troubleshooting of STOP Messages checklist above.
Technically, this error condition means that a kernel-mode process or driver
tried to access a memory location to which it did not have permission, or at
a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode
process can access only other processes that have an IRQL lower than, or
equal to, its own.)

http://aumha.org/win5/kbestop.php#general


.......

 

[Bruce]

Hi,

My college daughter has a Dell Inspiron 8600, running XPHome. When
she came home for the summer in June, we did a clean install of
XPHome. It's been running very nice.

She now been back in college for two weeks, and she just called with a
problem. She was listening to some mp3s (probably with WMP10), and
when she went to close the player, she got a blue screen with this
error message:

Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL

She had to do a cold start. The Dell boot up screen appears, but then
she got the same error message.

She says she has installed no new software or hardware. I've been
here:

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/
en
-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-
us/prmd_stp_hyzf.asp

but that's too much for me to walk her through over the phone.

I'd like to try a restore back to a few days ago, but we can't get to
the desktop. If I can get to Safemode, can I do a restore from there?

Thanks, we've got to get this thing going. Her classes started today.

Bruce

My daughter called and I had her read me the error message. It did
contain "driver_IRQL", so we're hoping it was a corrupt driver.

We did a system restore (from Safemode) back to three days ago (Monday
the 26th), and then tried to 'break' it again, but we couldn't recreate
the error, so all seems to be well. Time will tell.


Thanks,
Bruce

 

[Sparky Spartacus]

Hi,

My college daughter has a Dell Inspiron 8600, running XPHome. When she
came home for the summer in June, we did a clean install of XPHome. It's
been running very nice.

She now been back in college for two weeks, and she just called with a
problem. She was listening to some mp3s (probably with WMP10), and when
she went to close the player, she got a blue screen with this error
message:

Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL

She had to do a cold start. The Dell boot up screen appears, but then
she got the same error message.

She says she has installed no new software or hardware. I've been here:

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en
-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-
us/prmd_stp_hyzf.asp

but that's too much for me to walk her through over the phone.

I'd like to try a restore back to a few days ago, but we can't get to the
desktop. If I can get to Safemode, can I do a restore from there?

Thanks, we've got to get this thing going. Her classes started today.

You might try booting to the last known good configuration.

 

[Sparky Spartacus]

My daughter called and I had her read me the error message. It did
contain "driver_IRQL", so we're hoping it was a corrupt driver.

We did a system restore (from Safemode) back to three days ago (Monday
the 26th), and then tried to 'break' it again, but we couldn't recreate
the error, so all seems to be well. Time will tell.

Glad to hear it's working.

 

[Dan]

I would guess bad memory or motherboard. Press F12 on bootup (ie Dell
screen), select Diagnostics partition, and run the Extended
Test...either that, or use the Custom Test and only check the system
devices (memory, motherboard, CPU, hard drive, etc. etc.)...that way
you can skip the annoying display tests, cuz your display is fine.

Dan