G
Guest
I have an HP Laserjet P2015d, and a Dell Latitude with Windows Vista.
Friday, I spent 45 minutes on the phone with HP, installing my printer
locally to a USB port and downloading and updating all the necessary drivers.
I can print from Notebook or Mozilla Firefox, but I cannot print from
Microsoft Word (or Office generally), or Microsoft Internet Explorer. I
click print, either the icon or "File Print," and my printer-information-box
says that the print job is Spooling. But nothing prints. On Friday,
something did print, over an hour after I pressed Print, a Word Document of 2
pages finally printed. But since then I've had no luck printing from
Microsoft programs. Earlier today, I called tech support and they said they
would get back to me at 3-4 pm. It's 4:30 now, and I've not heard from them,
so I guess I'll try them tomorrow...
Friday, I spent 45 minutes on the phone with HP, installing my printer
locally to a USB port and downloading and updating all the necessary drivers.
I can print from Notebook or Mozilla Firefox, but I cannot print from
Microsoft Word (or Office generally), or Microsoft Internet Explorer. I
click print, either the icon or "File Print," and my printer-information-box
says that the print job is Spooling. But nothing prints. On Friday,
something did print, over an hour after I pressed Print, a Word Document of 2
pages finally printed. But since then I've had no luck printing from
Microsoft programs. Earlier today, I called tech support and they said they
would get back to me at 3-4 pm. It's 4:30 now, and I've not heard from them,
so I guess I'll try them tomorrow...