Printer spool service is not working

[Guest]

After successfully installing and using HP 2575 and HP 1020 printers for two
months, the complete printing software on my Dell Laptop (using Vista Home
Premium) totally collapsed (perhaps co-incidentally) when attempting to print
a pdf email. Messages state that 'the printer spool service is not running'
and 'Spooler Subsystem App stopped working and was closed' . Have seen
several Community comments stating similar but not identical problems. None
appear to have been positively solved and I have tried a couple of them.
Could anyone please advise an effective solution that is not too technically
risky to install, as I am far from an expert.

 

[Cari \(MS-MVP\)]

See if the following helps, although written for XP, should be the same for
Vista.
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757

After this, uninstall BOTH printers.

The latest drivers for the 2575 can be found at:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&product=441240&lang=en

and for the 1020 at:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&product=439320&lang=en

After that, ensure your PDF software is up to date - you don't state which
application you were using for opening/reading PDFs. The spooler failing is
almost always due to corrupted printer drivers.