SP2 vs. Norton AntiVirus

Bert Bos · Nov 16, 2004

Hello,

I can't get the SP2 Security Centre to recognize my Norton AntiVirus, which
also might be the cause that the download/installation of the Symantec WMI
update fails.

I have tried re-installing NAV, but this has not solved the problem.

Does anyone have any suggestions as to how I can get SP2 to recognize NAV?

Many thanks,
Bert

Carey Frisch [MVP] · Nov 16, 2004

Manually use Norton's LiveUpdate. It will download the
Norton WMI Update and once it is installed, Windows Security
Center will properly monitor your Norton program.

Welcome to the Windows® XP Service Pack 2 (SP2) Information Center!
This page answers the most frequently asked questions about SP2 and your
Norton antivirus and firewall products:
http://www.symantec.com/techsupp/sp2/faq.html

Frequently asked questions about Windows Security Center
http://support.microsoft.com/default.aspx?scid=kb;en-us;883792&Product=windowsxpsp2

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

--------------------------------------------------------------------------------

:

| Hello,
|
| I can't get the SP2 Security Centre to recognize my Norton AntiVirus, which
| also might be the cause that the download/installation of the Symantec WMI
| update fails.
|
| I have tried re-installing NAV, but this has not solved the problem.
|
| Does anyone have any suggestions as to how I can get SP2 to recognize NAV?
|
| Many thanks,
| Bert

Bert Bos · Nov 16, 2004

Hi,

thanks for the quick response, however I can download it using LiveUpdate
but when it tries to install the WMI it fails with "LU1806 error when
installing Norton WMI update". The error description and recovery procedure
are not very clear to me.. must be me

. If someone could perhaps explain
what I need to do in "simple" words *grinz* it would be highly appreciated.

Thx,
Bert.

Carey Frisch [MVP] · Nov 16, 2004

Error: "LU1812: An update failed to install. A program that was part
of this update failed when it ran. This update was not applied."
http://service1.symantec.com/SUPPOR...88256d910062ee02?OpenDocument&src=bar_sch_nam

Error: "LU1806 (or LU1816 or LU1817): LiveUpdate was not able
to install any of the <number> updates that you selected . . . "
http://service1.symantec.com/SUPPOR...88256bfb007aa80e?OpenDocument&src=bar_sch_nam

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

---------------------------------------------------------------------------------

:

| Hi,
|
| thanks for the quick response, however I can download it using LiveUpdate
| but when it tries to install the WMI it fails with "LU1806 error when
| installing Norton WMI update". The error description and recovery procedure
| are not very clear to me.. must be me

. If someone could perhaps explain
| what I need to do in "simple" words *grinz* it would be highly appreciated.
|
| Thx,
| Bert.

Lester Stiefel · Nov 16, 2004

Bert said:
Hello,

I can't get the SP2 Security Centre to recognize my Norton AntiVirus, which
also might be the cause that the download/installation of the Symantec WMI
update fails.

I have tried re-installing NAV, but this has not solved the problem.

Does anyone have any suggestions as to how I can get SP2 to recognize NAV?

Many thanks,
Bert

Heres a trick I used to stop monitoring. Open security
center, click on AntiVirus, More Info. In window check on
the item "I have a third party AntiVirus i will monitor and
update myself" OK and close Security Center. Restart.

PA Bear · Nov 16, 2004

Only NAV 2004 (updated) and NAV 2005 are supported in SP2, Bert.

Jupiter Jones [MVP] · Nov 16, 2004

That changed a week or two ago when Norton released updated for 2002
and 2003 versions:
http://service1.symantec.com/SUPPOR...213?OpenDocument&tpre=&csm=no&src=con_web_nam

PA Bear · Nov 16, 2004

YLSNED!

That changed a week or two ago when Norton released updated for 2002
and 2003 versions:
http://service1.symantec.com/SUPPOR...213?OpenDocument&tpre=&csm=no&src=con_web_nam

SlowJet · Nov 17, 2004

What does that mean?

My Nav2003 WMI driver downloaded but takes up 20% of a Pent 4 2.4 HT. It
works fine on a pre Sp2 NAv2003 install but the Post SP2 install it using
the high CPU.

The only other diference is the High CPU machine uses the WFW and the othe
uses 3rd party.

I haven't been able to use Auto Protect on the Post SP2 install ever with
out the NAV driver crashing the system within an hour or so.

SJ

Jim · Nov 17, 2004

You Learn Something New Every Day
:cool:

SlowJet said:
What does that mean?

My Nav2003 WMI driver downloaded but takes up 20% of a Pent 4 2.4 HT. It
works fine on a pre Sp2 NAv2003 install but the Post SP2 install it using
the high CPU.

The only other diference is the High CPU machine uses the WFW and the
othe uses 3rd party.

I haven't been able to use Auto Protect on the Post SP2 install ever with
out the NAV driver crashing the system within an hour or so.

SJ

SlowJet · Nov 17, 2004

lol, ran right into that one.
Tonight it has been about every hour.

SJ

Jim said:
You Learn Something New Every Day

Alex Nichol · Nov 17, 2004

Bert said:
I can't get the SP2 Security Centre to recognize my Norton AntiVirus, which
also might be the cause that the download/installation of the Symantec WMI
update fails.

I have tried re-installing NAV, but this has not solved the problem.

Does anyone have any suggestions as to how I can get SP2 to recognize NAV?

You need a Live Update of NAV so it sends the needed message to Security
center; update is available for NAV 2003 or later, not for earlier
versions

Bert Bos · Nov 17, 2004

I am actually trying to download it using LiveUpdate, it downloads it but it
fails during the installation for some reason with this LU1806 error
message...

PA Bear · Nov 17, 2004

See JupiterJones' post in this thread, Alex. It seems NAV 2002 is also
supported now.

Fred · Nov 18, 2004

Bert said:
Hi,

thanks for the quick response, however I can download it using LiveUpdate
but when it tries to install the WMI it fails with "LU1806 error when
installing Norton WMI update". The error description and recovery procedure
are not very clear to me.. must be me . If someone could perhaps explain
what I need to do in "simple" words *grinz* it would be highly appreciated.

Thx,
Bert.

Be sure your LiveUpdate is NOT in interactive mode when attempting to
d/l WMI... (CONTROL PANEL/SYMANTEC LIVEUPDATE)

Your might find these pages helpful (LOOONNNNGGGG URLS!):

Installing the Norton Windows Management Instrumentation (WMI) Update:
http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

How to Run LiveUpdate:
http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

If you still are having problems, try installing the latest LiveUpdate
files (this new version cured several problems I had and seems much more
reliable):
http://www.symantec.com/techsupp/files/lu/lu.html

Good luck!
Fred

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SP2 vs. Norton AntiVirus

Bert Bos

Carey Frisch [MVP]

Bert Bos

Carey Frisch [MVP]

Lester Stiefel

PA Bear

Jupiter Jones [MVP]

PA Bear

SlowJet

Jim

SlowJet

Alex Nichol

Bert Bos

PA Bear

Fred

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