SP2 cannot install

[Timothy Daniels]

Vista service pack 2 update seemed to take forever and
seemed to stop at 11% download. I shut the computer
down, and then it seemed to take forever to "Configure
Updates". So I shut the sucker down and went to bed.
Now I can't even start the download for the SP2 update.
Instead, it times out with the error code 800B0100.
Microsoft's knowledge base on that error pertains to
SP1 and diagnostic software for SP1 problems.
Is there a way to invalidate whatever got started with
the SP2 update and start over?

*TimDaniels*

 

[Jdr]

Vista service pack 2 update seemed to take forever and
seemed to stop at 11% download. I shut the computer
down, and then it seemed to take forever to "Configure
Updates". So I shut the sucker down and went to bed.
Now I can't even start the download for the SP2 update.
Instead, it times out with the error code 800B0100.
Microsoft's knowledge base on that error pertains to
SP1 and diagnostic software for SP1 problems.
Is there a way to invalidate whatever got started with
the SP2 update and start over?

*TimDaniels*

Depending on your hardware specification and configuration,
it can take an hour or longer for installation BUT downloading
speed depends on speed of your ISP. In my case (20Mb)
it took me about 40 minutes to download SP2 (64 bit) which
a bit larger that 32 bit.

 

[Timothy Daniels]

"Jdr" commented:

Depending on your hardware specification and configuration,
it can take an hour or longer for installation BUT downloading
speed depends on speed of your ISP. In my case (20Mb)
it took me about 40 minutes to download SP2 (64 bit) which
a bit larger that 32 bit.

OK, that gives me perspective. But do you have any idea
why I can't download SP2 and why I get error 800B0100?

*TimDaniels*

 

[Richard Urban]

Because you corrupted your Vista installation by cancelling the install and
then shutting down the computer improperly.

Now you will likely have to start fresh with a new install of Vista,
followed by installing SP2.

 

[Timothy Daniels]

Because you corrupted your Vista installation by cancelling the
install and then shutting down the computer improperly.

Now you will likely have to start fresh with a new install of Vista, followed by installing SP2.

--

Richard Urban
Microsoft MVP
Windows Desktop Experience

I didn't actually cancel the "install". I canceled the remaining
88% of the download.

1) Is there a way to undo the 12% of the SP2 download that
completed? The full download never completed, and the "install"
never actually began.

2) Can an update be uninstalled like it can for Windows XP?

3) In the future, what is one to do when the download stops
at 11% or 12% and sits there with no IP packet or disk arm
activity for 5 or 10 minutes?

*TimDaniels*

 

[Timothy Daniels]

Then what was all that about it taking "forever to 'Configure
Updates'"?

It sure sounds like you cancelled the install.

You tell *me* what that was about. The download, as I have
stated, did not progress beyond 12%. And never did there appear
a message stating that an installation was underway. But when I
clicked on Shut Down, the Configuring Updates message appeared
and hung there for a couple minutes with no disk activity. It may
be that this is one of those rare times when I should have disabled
my Symantec Internet Security Suite while doing an update, but I'm
not about to do it while connected to the internet.

*TimDaniels*

 

[Jdr]

"Jdr" commented:


OK, that gives me perspective. But do you have any idea
why I can't download SP2 and why I get error 800B0100?

*TimDaniels*

Sorry Tim, it was my bed-time hence delay in reply...Check this

http://www.simplehelp.net/2008/07/06/how-to-resolve-windows-vista-update-error-800b0100/

 

[Richard Urban]

If you cancel the download and then shut down, what has been downloaded will
commence to install - even though it can not continue to completion.

Your first error was in cancelling the download.

Your second error was in shutting down during the install, even though it
would not have been a complete install.

You now have a fairly well corrupted version of Vista that is neither here
nor there.

Start from fresh!

 

[Richard Urban]

Personally, I have never had any problems at all turning off my protections
while updates were coming in from Microsoft. You firewall is still enabled
and offering a semblance of protection.

And yes, had I Norton anything installed (shudder), or McAfee (double
shudder) installed, I would certainly turn them off, disable them or totally
uninstall them prior to installing a massive service pack.

We learn by experience.

 

[Timothy Daniels]

If you cancel the download and then shut down, what has been downloaded will commence to install - even though it can
not continue to completion.

Your first error was in cancelling the download.

Error? So why did Microsoft provide a Cancel button?
To corrupt installations?

Your second error was in shutting down during the install, even though it would not have been a complete install.

Hey! With no disk activity for 5 minutes with an installation file
that only downloaded 12%, how much longer should one wait?

*TimDaniels*

 

[Timothy Daniels]

Personally, I have never had any problems at all turning off my protections while updates were coming in from
Microsoft. You firewall is still enabled and offering a semblance of protection.

Which firewall - the Vista firewall or the Symantec firewall?
I have the Vista firewall disabled since I have the Symantec
firewall installed. When I disable Symantec protection, the
firewall goes, too, doesn't it?

*TimDaniels*

 

[Timothy Daniels]

Sorry Tim, it was my bed-time hence delay in reply...Check this

http://www.simplehelp.net/2008/07/06/how-to-resolve-windows-vista-update-error-800b0100/

That doesn't explain why only partial downloads are possible.
I couldn't even download the entirety of the Service Pack Readiness
Tool. After 2 tries, I was finally able to download the entirety of the
Service Pack 2 file by not using Windows Update. But when I run it,
it says that I have to install SP1 first. But Vista came with SP1 pre-
installed, and the computer says it's there. Why does it think that SP1
isn't installed?

*TimDaniels*

 

[Jdr]

Error? So why did Microsoft provide a Cancel button?
To corrupt installations?

This may be so called "glitch"... something went wrong.
It may happened even during the power cut when PC
is cut off...It happened to me once during the power cut
my all 4 PC switched on at the time suffered of boot
corruption. If consequence I had a message ;
"NTLDR is missing".

 

[Jdr]

That doesn't explain why only partial downloads are possible.
I couldn't even download the entirety of the Service Pack Readiness
Tool. After 2 tries, I was finally able to download the entirety of the
Service Pack 2 file by not using Windows Update. But when I run it,
it says that I have to install SP1 first. But Vista came with SP1 pre-
installed, and the computer says it's there. Why does it think that SP1
isn't installed?

*TimDaniels*

Consider this but be careful...-
I'd try to install SP1 again even if it is on the CD, and see what
the installer tells you. BTW what version of Windows Installer you use?
Check this link:
http://www.microsoft.com/downloads/...6f-60b6-4412-95b9-54d056d6f9f4&DisplayLang=en

 

[Richard Urban]

I use only the Vista firewall. It has proven sufficient to me (2 years ago I
never thought this way).

Because other protection suites disable the built-in firewall and install
their own is one of the reasons that I stay away from "especially"
Symantec/Norton and McAfee products. Their base configuration disables too
many things that cause people problems.

Their antivirus often detects but does not remove, and - if it were working
well - it would never have to detect and remove because it would have been
blocked in the first place. There are much better alternatives out their
that are FREE!

I have had Avast AntiVirus trigger an alarm (and block a drive-by download)
just by visiting a funky web page. Norton never does that! After the
drive-by is installed it then alerts you and frequently can't remove the
infection that it allowed.

Last week I cleaned a computer that was protected for the past 4 months by
Norton Internet Security 2009. When I ran MalwareBytes Anti Malware on this
computer it found 787 infected files, registry entries and so forth. I then
ran Super Anti Spyware and it found about 180 more. What was Norton doing?
Same as always - nothing!

And yes. It has always been suggested that everything Norton be turned off
when updating a computer - by many repair technicians.

 

[Timothy Daniels]

Consider this but be careful...-
I'd try to install SP1 again even if it is on the CD, and see what
the installer tells you. BTW what version of Windows Installer you use?
Check this link:
http://www.microsoft.com/downloads/...6f-60b6-4412-95b9-54d056d6f9f4&DisplayLang=en

I downloaded SP1, disabled Norton AV, ran the SP1 executable,
and it said the SP1 was already installed (which is true).

I Googlec to find out how to find the installer's version, and it is
4.5.6001.22162. IOW, the latest installer (I think).

*TimDaniels*

 

[Tae Song]

Vista service pack 2 update seemed to take forever and
seemed to stop at 11% download. I shut the computer
down, and then it seemed to take forever to "Configure
Updates". So I shut the sucker down and went to bed.
Now I can't even start the download for the SP2 update.
Instead, it times out with the error code 800B0100.
Microsoft's knowledge base on that error pertains to
SP1 and diagnostic software for SP1 problems.
Is there a way to invalidate whatever got started with
the SP2 update and start over?

*TimDaniels*

OK, try this...

Delete C:\Windows\Logs\CBS\CBS.log

Run SFC /SCANNOW

If it comes up with components it could not fix...

Copy CBS.log and open CBS - Copy.log

Go and look for "Beginning Verify and Repair" and copy/paste from there to
the end of the file.

Then post it here and we can see what's going on.

 

[Peter Foldes]

Timothy

Is there a 3rd party Firewall installed by any chance ? If there is UNINSTALL it and
use the Windows Firewall instead. Most 3rd party Firewalls especially the one by
Symantec can create this issue. Disabling it will not work and that is why the
uninstall .

Aside from that what error(s) is the WU throwing back at you. Can you post it here
as per verbatim.

 

[Timothy Daniels]

Well Tim, I did exactly what you had done and had exactly the same
problems.
However I created a Restore Point for my system to a day before I
downloaded the SP2, after that I updated using normal Windows
update and voila...all the down loads became normal. The whole
process took an hour and 25 minutes, it hovered for more than
15 minutes around the 12% mark and after that it was good. Try it,
nothing to lose and let us know how it goes.

Had you commanded a backup on that day before the installation
attempt with SP2, or was the backup automatic when you shutdown?
(I'm a little hazy on the backup/restore process - I've never used it
before.) It's interesting that your download also seemed to stop at
the 12% point. I guess I reacted too soon - I should have just gone
to bed and left the PC running.

*TimDaniels*

 

[Timothy Daniels]

Is there a 3rd party Firewall installed by any chance ?
If there is UNINSTALL it and use the Windows Firewall
instead. Most 3rd party Firewalls especially the one by Symantec can create this issue. Disabling it will not work
and that is why the uninstall .

Aside from that what error(s) is the WU throwing back at you.
Can you post it here as per verbatim.

All that I know at this point (since I've deleted the downloaded
SP2) is that the error code was 800B0100, and the message was
that I needed SP1 to be installed.

*TimDaniels*