Sound

[Guest]

My sound issue is similar to some I've read, in some ways. I upgraded seven
computers to Vista (over the weekend), all the speakers worked when I did it
except mine. However, today I find that in addition to mine not working two
other computer's speakers stopped working. Both of these computers are
actually new systems, both came with Avista Home prior to the upgrade, and
both have Dell speakers that come with the systems.

I read unstall the driver, reinstall it by pointing to that specific folder,
and download the driver, but don't let it install--do not do set-up. I have
4 CDs, which one of these would this folder be on?

 

[just bob]

Hi, Just some basic suggestions for dealing with Dell's as I have done for
many years:

Have you tried Dell's website for the drivers? Sometimes the website has
newer drivers.

It sounds like your PC's are still pretty new - can you call Dell for tech
support? It may take a while but they may know the answer.

-Bob

 

[John Swenson]

Have you tried letting Windows Update search for a driver for your sound
card (or integrated sound chip)? You may have done this already, but you
didn't say. That's typically the first thing you should do.

If you aren't sure how Windows Update works with drivers, this column may
help:
http://windowshelp.microsoft.com/windows/en-us/help/e4cf223e-279d-4ada-a6e6-e575cb29ee4d1033.mspx

John Swenson
Windows User Assistance team
Microsoft Corporation