SOS - WINDOW's WONT BOOT UP

[anytimej]

Hello,

I have a Windows XP used on Dell Inspiron 510m Laptop. It was brought
in 2004 November. Upto now I had no problem except once when I changed
the battery.

There is a problem now and the sequence of events (all time Europe
time):

1) (Yesterday)Wednesday morning: started the computer normally.

Microsoft windows weekly (Tuesday) update started downloading. After
the download, I didn't install the update and continued working. I
didn't restart the computer too.

2) Wednesday: all day worked normally on the computer.

3) Wednesday night: double click on firefox icon was opening
the
firefox browser. But double clicking on 'internet explorer', 'my
documents', 'my computer' was not opening them. So I decided to
restart the computer.

4) Wednesday night still: I clicked on restart. It asked me
windows
weekly update will be installed. I said OK and it started installing
the weekly update and then logging off the computer.

5) Wednesday: when it was logging off I slept.

6) When I woke up Thursday morning: It had booted up the
computer
already and was at the point where it asks GIVE PASSWORD TO LOG INTO
YOUR WINDOWS UDER ACCOUNT. I gave the CORRECT PASSWORD and then the
taskbar blinked for a mini-second and then the entire screen remained
blank. For 5 minutes the same thing happened. It kept loading my
personal details but nothing happens and the screen remains absolutely
black with no taskbar or anything.

7) I restarted the computer but the same thing happens again
and again
(and sometimes taskbar appears for a mini second and sometimes it
doesn't). The boot up is absolutely normal. It's only when I give
the password to log into my XP user account that the BLACK SCREEN
nothing happening problem happens. I am/have the only User Account on
my computer/windows XP.

8) I restarted the computer in safe mode and did system restore
to 2
days back when some programs were uninstalled. Then I restart the
computer but the same thing happens past the XP user password point.

I am using my friend's computer to post this.

Can anyone give me a solution please on how can I log into my account
normally again? This is very urgent. Please help me. I don't know
much about computer so some simple words will help more.

Thanks so much in advance.

 

[Rick Rogers]

Hi,

Your account is corrupt. Log into safe mode as the administrator and create
a new account for yourself. Restart and log into the new account. Then go
back to safe mode and logon as administrator again, follow the below
procedure to copy your old profile into the new one:
http://support.microsoft.com/kb/811151/

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[anytimej]

Hello Mr Rogers,

Thanks for your reply.

I tried to do what you said. I booted lmy computer, clicked F8 and then
f8 again. It gives me various mode options with which i can log in such
as SAFE MODE, safe mode with networking, safe mode with command prompt,
etc.
I entered on SAFE MODE.
After a lot of lines, It showed me two user accounts under SAFE MODE:

1) administrator (in normal mode this account doesn't exist)
2) my user account

I clicked on Administrator (no need of password) and it asked me to
chose
Yes) log into safe mode
no) you want to do system restore

I clicked on YES....and after that even in Safe mode of administrator
the same problem is happening. The taskbar blinks for a mini second
sometimes. and then the whole screen goes black with at the top one
line written " safe mode Microsoft.......service pack2......". I can
move my mouse cursor in this black screen in normal mode and safe mode.

So the main thing is I am not able to do what you said because I dont
see anything on the black screen. Give me another way please.

Mr Rogers or anyone can help.

Thanks again in advance.

 

[Rick Rogers]

Hi,

Bigger problem than a corrupt profile then. Choose the "Safe mode with
command prompt", and log in with the administrator account. This bypass the
WinXP GUI and should get you a C:\> prompt. Run
C:\Windows\system32\restore\rstrui.exe to open the System Restore dialog and
choose an earlier date.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[anytimej]

Mr Rogers,

Sorry for the delay in reply because I do not have regular access to
computer and internet now.

Thanks for your reply. This sounds like a complicated process to me
(CompuDumb) because I have almost never worked on MS DOS platform.


Also, will I lose my harddisk and data if I run what you said? I do not
want to lose my harddisk and data. ((((

Please advice.

Thanks so much to you all.


Can you tell me, do I have to type all this when I go to "safe mode

 

[Malke]

Mr Rogers,

Sorry for the delay in reply because I do not have regular access to
computer and internet now.

Thanks for your reply. This sounds like a complicated process to me
(CompuDumb) because I have almost never worked on MS DOS platform.


Also, will I lose my harddisk and data if I run what you said? I do not
want to lose my harddisk and data. ((((

Please advice.

I do hope that Rick won't mind me popping in just in case he's busy this
Sunday morning. Based on this last post of yours, your best course of
action is to take the machine to a professional computer repair shop (not
your local version of BigStoreUSA). It is completely possible to retrieve
data from a non-working Windows install, but this is not going to be
something you can do yourself. I'm not saying this to hurt your feelings;
just being practical.

So take the machine to a good shop/person who knows how to do data retrieval
and have them 1) get your data; 2) diagnose the machine; 3) fix the machine
if the problem isn't hardware. If it is hardware-related, because you have
a laptop you would need to contact the laptop mftr. for repair/replacement
and it might not be cost-effective.

Malke