SOS - WINDOWS WON'T BOOT UP

[anytimej]

Hello,

I have a Windows XP used on Dell Inspiron 510m Laptop. It was brought
in 2004 November. Upto now I had no problem except once when I changed
the battery.

There is a problem now and the sequence of events (all time Europe
time):

1) (Yesterday)Wednesday morning: started the computer normally.
Microsoft windows weekly (Tuesday) update started downloading. After
the download, I didn’t install the update and continued working. I
didn’t restart the computer too.

2) Wednesday: all day worked normally on the computer.

3) Wednesday night: double click on firefox icon was opening the
firefox browser. But double clicking on ‘internet explorer’, ‘my
documents’, ‘my computer’ was not opening them. So I decided to
restart the computer.

4) Wednesday night still: I clicked on restart. It asked me windows
weekly update will be installed. I said OK and it started installing
the weekly update and then logging off the computer.

5) Wednesday: when it was logging off I slept.

6) When I woke up Thursday morning: It had booted up the computer
already and was at the point where it asks GIVE PASSWORD TO LOG INTO
YOUR WINDOWS UDER ACCOUNT. I gave the CORRECT PASSWORD and then the
taskbar blinked for a mini-second and then the entire screen remained
blank. For 5 minutes the same thing happened. It kept loading my
personal details but nothing happens and the screen remains absolutely
black with no taskbar or anything.

7) I restarted the computer but the same thing happens again and again
(and sometimes taskbar appears for a mini second and sometimes it
doesn’t). The boot up is absolutely normal. It’s only when I give
the password to log into my XP user account that the BLACK SCREEN
nothing happening problem happens. I am/have the only User Account on
my computer/windows XP.

8) I restarted the computer in safe mode and did system restore to 2
days back when some programs were uninstalled. Then I restart the
computer but the same thing happens past the XP user password point.

I am using my friend’s computer to post this.

Can anyone give me a solution please on how can I log into my account
normally again? This is very urgent. Please help me. I don’t know
much about computer so some simple words will help more. ☺

Thanks so much in advance.

 

[Guest]

try a windows repair using your wndows setup cd... select new install, point
to the installtion found by windows and say yes repair it.....

 

[Guest]

ps: Hope you have firefox recently released versoin... A trojan was
discovered having a firefox extension....

 

[anytimej]

Well, the firefox was set on AUTO UPDATE so I guess I had the latest
version.

 

[anytimej]

Databaseben,

1) Thanks for your suggestion. It sounds like a tough process to me
because I am a little too CompuDumb.

Can you just elaborate the process?

2) Also, will I lose my data and hardisc using this process? I do not
want to lose anything.

3) Also, when the the black screen appears, I can easily move the
cursor in this black screen but it won't show me anything.

 

[GreenieLeBrun]

Databaseben,

1) Thanks for your suggestion. It sounds like a tough process to me
because I am a little too CompuDumb.

Can you just elaborate the process?

2) Also, will I lose my data and hardisc using this process? I do not
want to lose anything.

3) Also, when the the black screen appears, I can easily move the
cursor in this black screen but it won't show me anything.

How to perform an in-place upgrade (reinstallation) of Windows
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

How to Perform a Windows XP Repair Install
http://michaelstevenstech.com/XPrepairinstall.htm

 

[Guest]

Hi- I have the exact same problem. However, I was able to go into safe mode
and system restore to two days before and everything temporarily worked until
I shut down my computer (HP M7170). When I booted up again the next day
(meaning now) it began to start up and then the screen turned blank, so I
repeated the same steps, and that's how I'm using my computer now.
The thing is: I DON'T USE FIREFOX, BUT I HAVE THE SAME PROBLEM- I use
internet explorer- so it isn't a problem with that. Please try to offer us
another suggestion.

 

[Guest]

I have the exact same problem (though I have an HP M7170) but I don't use
Firefox, and I don't remember using windows update.
However, I was able to system restore in safe mode and have my computer
work until the next shutdown, at which point when I restarted the same thing
reoccured (black screen with cursor, doing absolutely nothing).

P.S. This is my second attempt at replying- the first one was "invalid" for
some reason.