Some errors occurred

[David Salmon]

My previous message doesn't seem to have gone out. If this proves to be a
duplicate, please delete or ignore.

Every time I try to send email, after the first time, I get the following
error message: "Some errors occurred while processing the required tasks.
Please review the list of errors below for more details." The errors tab
shows no errors. This does not happen if I click on Receive All, but only
when I click on Send All or Send and Receive. When I close Windows Mail, it
offers to send the pending emails, and does, although it won't when I click
on Send. If I close Windows Mail and restart it, the email will also send --
the first time.

fyi, I use Avant 4.8 Pro antivirus. My SpySweeper program does not have AV
installed and I have the email shield turned off. I am using Vista Ultimate
32 with all updates.

Please advise. Thank you.

David

David

 

[Steve Cochran]

It sounds as if you need to receive prior to sending with your ISP. Some
require that. Try going to Tools | Accounts | Mail | Properties | Settings
and check the box that says your server requires authentication. Then it
will authenticate prior to sending and that might fix the issue.

steve

 

[David Salmon]

Thanks for the suggestion, but no joy. My server already required
authentication, but I unchecked the box that says use the same server as for
incoming mail, and checked the next one, and entered the required data. It
made no change in the problem.

However, I did notice that, after starting WMail, if I first do Receive
only, then do Send only, I get the same error message, even though it is the
first time I've tried send since starting WMail. Send works the first time
only if I have not yet done a Receive. I am inclined to think Receive is not
hanging up correctly, or whatever it does when finishing.

 

[Gary VanderMolen]

As a test, uninstall your antivirus, reboot, then try Windows Mail again.
You may have to try this with SpySweeper also.
Even with email scanning turned off, some third party security programs
have hooks into the Windows TCP/IP stack, which can cause problems
for Windows Mail.

 

[David Salmon]

I did, without success. I first uninstalled Avant 4.8 Pro, rebooted: Some
errors occurred. I then uninstalled SpySweeper, rebooted: Some errors
occurred.

what next?

David

 

[Guest]

There are a few programs that cause such problems, but less often. If you
have any programs with SMS in their names installed, tell us their full
names. Also, if the Google Toolbar program in installed, uninstall it.

 

[Gary VanderMolen]

On the possibility that your mail account has been corrupted,
delete the account, restart Windows Mail, then recreate that account.

If still no improvement, upgrade to Windows Live Mail:
http://get.live.com/wlmail/overview

 

[Steve Cochran]

You can enable a log file under Tools | Options | Advanced | Maintenance and
that might help you diagnose the problem, although it may not help fix it.
Make sure you turn off the logging eventually, as otherwise the file grows
enormously and slows performance.

steve

 

[David Salmon]

I have no SMS programs installed. I removed Google Toolbar and Update, but
no help.

 

[David Salmon]

I did so, but I'm not sure which file it is. Neither the pop3.log nor the
smtp.log file show anything pertaining to unsuccessful attempts to send
email (some errors occurred), but only record successful efforts.

David

 

[Steve Cochran]

The smtp file should show the send errors.

steve

 

[Gary VanderMolen]

If all else fails, you still have my suggestions.

 

[David Salmon]

I opened WM at 14:05 and send a test message successfully. I then wrote
another test message and at 14:06 attempted unsuccessfully to send it (some
errors ...). I then closed WM at 14:07, which told me that I had a pending
email in my outbox, and I told it to send it, which it did successfully. As
you can see, there is no record of my failed send attempt:

SMTP: 14:05:25 [rx] 235 Authentication succeeded
SMTP: 14:05:25 [tx] MAIL FROM: <sender email address>
SMTP: 14:05:26 [rx] 250 OK
SMTP: 14:05:26 [tx] RCPT TO: <recipient email address>
SMTP: 14:05:27 [rx] 250 Accepted
SMTP: 14:05:27 [tx] DATA
SMTP: 14:05:28 [rx] 354 Enter message, ending with "." on a line by itself
SMTP: 14:05:28 [tx]
..
SMTP: 14:05:32 [rx] 250 OK id=[data]
SMTP: 14:05:32 [tx] QUIT
SMTP: 14:05:34 [rx] 221 [mail server] closing connection
SMTP: 14:07:18 [rx] 220-[mail server] ESMTP Exim 4.68 #1 Wed, 16 Apr 2008
14:07:34 -0700
etc

 

[David Salmon]

Yes. I removed the account, rebooted, and created another. No change.

I'm mulling whether to switch to WLM. It looks good, but would my email
reside on my PC or on a MS server? Are WLM emails in .eml form, or
something proprietary that can't be translated?

David

 

[Gary VanderMolen]

The things you asked about are the same (WLM and WM).
WLM is basically just an improved version of WM, with a few
twists. The most obvious difference is that WLM creates a
separate group of mail folders for each account. I put up
with WLM's few eccentricities because as a whole it has better
features. There is no drawback to trying it because if you don't
like it, merely uninstall, and WM is back as your default email.
I run both programs side-by-side.
http://get.live.com/wlmail/overview

 

[David Salmon]

I will try it and report back. I notice that WLM fixed a bug that sounds
suspiciously like the problem I am having:
" Messages getting stuck in the Outbox: Lots of customers ran into an issue
where messages would get stuck in the Outbox (among other folders), which
could block you from being able to send and receive messages in certain
situations. A fix for this issue is now in the build, so you should no
longer run into this problem." http://morethanmail.spaces.live.com/ (about
a third of the way down).

David

 

[Guest]

I suppose you already know about the WM temporary fix for this problem:

http://support.microsoft.com/default.aspx/kb/941090

Making this fix permanent often means changing what antivirus program you
use, though, since it is often caused by antivirus programs.

 

[David Salmon]

I installed WLM and the Send problem is gone. However, it did not import my
WM folders and messages, and I can't do it manually because the File menu
bar is not visible and I can't find a way to turn it on. Help is no help,
right-clicking on the toolbar is no help, and I can't find the issue in the
WLM community. I suppose I shall have to go there and ask.

Ah, well. Always something.

Thank you very much, and also thank you Steve Cochran and Robert Miles, for
your help.

David

 

[David Salmon]

I downloaded it but Windows said it did not apply. I suppose it was already
installed since I had no problem deleting mail from the Outbox, just a
problem sending it.

Thanks for your help.

David

 

[Gordon]

I installed WLM and the Send problem is gone. However, it did not import
my WM folders and messages, and I can't do it manually because the File
menu bar is not visible and I can't find a way to turn it on.

Click on the little Icon to the left of the "?" button and click on Show All
Menus.