Some apps not printing, others print fine

[Guest]

New HP laptop, Media Center installed, MS Works 8.0 OEM install. HP 895CSE
printer, used w/old computer and worked fine. When a doc created in Works
WP, Word or Wordpad (Notepad) is sent to the printer, the printer
acknowledges data and completes all the mechanicals of printing, but no text
appears either color or black. (new black cartridge)

A spreadsheet doc from the same Works installation prints perfectly and
printing
from a webpage is also perfect. The demo print from the printer Properties
indicates no problem and prints fine.

I have pulled and reinstalled the printer driver, installed a fresh Word,
changed cables and searched HP online help with no success. Thoughts?

 

[Cari \(MS-MVP\)]

When you actually print, are you using File, Print and then selecting the
actual printer, or just hitting the print icon on the taskbar?

 

[Guest]

Using the former.

When you actually print, are you using File, Print and then selecting the
actual printer, or just hitting the print icon on the taskbar?

 

[Cari \(MS-MVP\)]

Did you uninstall and reinstall correctly?
http://www.coribright.com/windows/Article_One.htm

 

[Guest]

Yep, did it all. Also spent several hours on the phone being shuttled back
and forth with HP, whose techs finally decided there was nothing they could
do and it was "a Microsoft problem".

Final Solution? Returned the computer for one that can print.

Thanks for responding and for the link. Wish we could have found the
answer, as an MVP on the Media Center portion of these newsgroups has noted
that her son's Media Center OS has begun to mimic my problems, only with an
Epson printer.