software will not install

[Connie]

The Canon USA "support" says it is a Microsoft problem,
and referred me to the Installshield consumer website.

I did everything at the Installshield website, just to be
very VERY thorough.

The Canon USA digital camera software will not install.

I purchased three products: Powershot Pro 1 digital
camera, Powershot A80, and Canon CP-330 printer.

That makes three Canon USA software installation CD's.

Not one will install.

Everyone else's software, including Installshield
software will install.

It has been months: I do not have even one panorama photo
from my "dream vacation of a lifetime" read out of those
cameras CF cards.

I tried purchasing a media card reader: no go.

I purchased a printer, with media card reader built-in:
no go.

The Canon panorama photostitch picture folder on the CF
cards is proprietary. I cannot access the photos at all!

Canon USA has refused to put the software .exe or .zip on
their support page for me to download, or any page, I
don't care.

I have portable two-way satellite internet: I think that
will handle the download.

Will someone at Microsoft kick Canon USA's butt? Please!

A "solution" to this impasse will be appreciated!

 

[Steve N.]

The Canon USA "support" says it is a Microsoft problem,
and referred me to the Installshield consumer website.

I did everything at the Installshield website, just to be
very VERY thorough.

The Canon USA digital camera software will not install.

I purchased three products: Powershot Pro 1 digital
camera, Powershot A80, and Canon CP-330 printer.

That makes three Canon USA software installation CD's.

Not one will install.

Everyone else's software, including Installshield
software will install.

It has been months: I do not have even one panorama photo
from my "dream vacation of a lifetime" read out of those
cameras CF cards.

I tried purchasing a media card reader: no go.

I purchased a printer, with media card reader built-in:
no go.

The Canon panorama photostitch picture folder on the CF
cards is proprietary. I cannot access the photos at all!

Canon USA has refused to put the software .exe or .zip on
their support page for me to download, or any page, I
don't care.

I have portable two-way satellite internet: I think that
will handle the download.

Will someone at Microsoft kick Canon USA's butt? Please!

A "solution" to this impasse will be appreciated!

First, this is a peer support group, not a hotline to Microsoft.

Second, if you post complete and accurate error messages when trying to
install software someone here may be able to help you sort it out.

Third, general installation guidelines are login as a computer
administrator and disable anti-virus. Also do some general maintenance
to your machine; disk error check, delete temp files, make sure you're
virus and spyware free.

Steve