slow response time

[Guest]

My windows xp home edition operating system is running very slow especialy
when I go on the internet. When I attempt to open a web site it usually takes
two or three or more tries - my computer just freezes up. When a web site
won't open the following appears at the bottom of the screen -

res://c:\winnt\system32\shdoclc.dll/dnserror.htm...

I've checked/done the following:

1) Ran diagnostics on the hard drive, memory, mother board and CPU - all are
ok.
2) Emptied the temporary internet folder.
3) The hard drive has 81% free space so disk defragmentation is not needed.

I'd really appreciated any help you could offer.

Thanks,

Roger

 

[Malke]

My windows xp home edition operating system is running very slow especialy
when I go on the internet. When I attempt to open a web site it usually
takes two or three or more tries - my computer just freezes up. When a web
site won't open the following appears at the bottom of the screen -

res://c:\winnt\system32\shdoclc.dll/dnserror.htm...

I've checked/done the following:

1) Ran diagnostics on the hard drive, memory, mother board and CPU - all
are ok.
2) Emptied the temporary internet folder.
3) The hard drive has 81% free space so disk defragmentation is not
needed.

The #1 reason for connectivity and slowness problems in Windows is malware.
Since you didn't mention the malware status of your machine, please review
the general removal steps here:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

If you haven't done anything like that, please do so. Post back afterwards
if you need more help.

Malke

 

[Shaun]

Free space dont mean you don't need to defrag.
What protection are you using, virus, malware...?

 

[Ken Blake, MVP]

My windows xp home edition operating system is running very slow
especialy when I go on the internet. When I attempt to open a web
site it usually takes two or three or more tries - my computer just
freezes up. When a web site won't open the following appears at the
bottom of the screen -

res://c:\winnt\system32\shdoclc.dll/dnserror.htm...

I've checked/done the following:

1) Ran diagnostics on the hard drive, memory, mother board and CPU -
all are ok.
2) Emptied the temporary internet folder.
3) The hard drive has 81% free space so disk defragmentation is not
needed.

First, note that how much free space you have has *nothing* to do with
whether you need to defrag or not.

However, I doubt that that's your problem. The most common reason for such
problems these days is malware infestation. I recommend that you go to
Malke's Malware Removal site at
http://www.elephantboycomputers.com/page2.html#Removing_Malware and follow
the instructions there.