Slow delivery

[Alan Cross]

I don't think we have an issue but would like someone
else's opinion. We have a client on the west coast, we
are out east. It is taking upwards of 5 hours for an e-
mail sent from them to us before we receive it. It is
consistent. We are not having any other issues with any
other sender. I have Exchange 5.5 with all of the current
patches and SP. Running OL2K as the client. I do not
know what the sender is using. Any thoughts or ideas??

 

[Conrad Pfleging]

It's just about impossible to say with what you've told us, but 5 hours for
an email tells me someone has an issue. Do you have the same time lag the
other direction? Do they have time lags with other recipients?

 

[Alan Cross]

Our messages to them them are fine. They say they have no
problem with anyone else receiveing their messages.

 

[Conrad Pfleging]

Sure sounds like something on their end from what you say. Maybe have
someone from their end run a tracert on your exchange servers IP and see
where it's going. Check their DNS settings. Do you get normal ping times
if you ping them and they ping you?

 

[Alan Cross]

Ping times are fine. Did not think of doing a trace
route. I'll give that a shot. Their DNS is OK too.
Thanks for the suggestion!
-@