Shell problem

[Guest]

When I start my PC, the explorer.exe cannot properly startup. What I can do
is to press Crt-Alt-Del to make the task manager active and use the active
Windows command manager in my keyboard to start up the event log. The
problem is "The shell stopped unexpectedly, and Explorer.exe
C:\WINDOWS\Nail.exe restart". What can I do?

 

[Rick \Nutcase\ Rogers]

Hi,

You have a trojan problem:
http://www.processlibrary.com/directory/files/nail/

Free virus removal tools:

http://vil.nai.com/vil/stinger/
http://www.emsisoft.com/en/
http://free.grisoft.com/doc/8/lng/us/tpl/v5/nid/3001#3001
http://www.f-secure.com/download-purchase/tools.shtml

Also, you may use this free on-line scanner:
http://housecall.trendmicro.com/

Symantec also distributes many free removal tools that are virus-specific:
http://securityresponse.symantec.com/avcenter/tools.list.html

Many are best run in Safe mode to minimize interference. Most will resist
removal in normal mode where they are active.

How to start in Safe mode:
http://www.rickrogers.org/fixes.htm#Safe mode

Emergency system tools:
http://www.dougknox.com/xp/utils/xp_emerutils.htm

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Malke]

When I start my PC, the explorer.exe cannot properly startup. What I
can do is to press Crt-Alt-Del to make the task manager active and use
the active
Windows command manager in my keyboard to start up the event log. The
problem is "The shell stopped unexpectedly, and Explorer.exe
C:\WINDOWS\Nail.exe restart". What can I do?

Nail.exe is malware. You need to clean up your computer:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

There is information about removing Nail there. If it looks too
complicated, take the machine to a professional computer repair shop
(not your local version of BigStoreUSA).

Malke