Setting Up My Charter E-mail Account in Outlook 2003?

[hitchpost]

I have gone through the tutorial to set up my e-mail account in Outlook, and
I can send e-mails but I can't receive them. I have checked to make sure that
my incoming server is set to pop.charter.net and outgoing is smtp.charter.net
and I can't figure out why it doesn't work. Can someone offer any assistance.

 

[Brian Tillman]

I have gone through the tutorial to set up my e-mail account in
Outlook, and I can send e-mails but I can't receive them. I have
checked to make sure that my incoming server is set to
pop.charter.net and outgoing is smtp.charter.net and I can't figure
out why it doesn't work. Can someone offer any assistance.

And what does Charter say when you call them?

 

[hitchpost]

They are not much help. Supposedly I have it set up correctly. When I run the
"test", I get a "completed successfully" message on all. But it isn't
working! I can see my "Sent Items", but my Inbox is empty in Outlook. However
when I go directly to my Charter E-mail, all of my test e-mails are there in
my Inbox.

 

[Brian Tillman]

They are not much help. Supposedly I have it set up correctly. When I
run the "test", I get a "completed successfully" message on all. But
it isn't working! I can see my "Sent Items", but my Inbox is empty in
Outlook. However when I go directly to my Charter E-mail, all of my
test e-mails are there in my Inbox.

Enable diagnostic logging and see what the log shows as happening during the
send/receive.
http://support.microsoft.com/kb/831053/en-us