Cannot send e-mail

[Mike Hewitt]

I've contacted my service provider and gone through the
trouble-shooting with four seperate operators and they
all said my settings were correct, but that they couldn't
solve the problem.

When I send an e-mail the error message I recieve is:

The message could not be sent because one of the
recipients was rejected by the server. The rejected e-
mail address was '(e-mail address removed)'. Subject 'hi',
Account: 'pop.charter.net', Server: 'smtp.charter.net',
Protocol: SMTP, Server Response: '550 #5.1.0 Address
rejected.', Port: 25, Secure(SSL): No, Server Error: 550,
Error Number: 0x800CCC79

I can send mail only to addresses at charter.net

 

[Brian Tillman]

When I send an e-mail the error message I recieve is:

The message could not be sent because one of the
recipients was rejected by the server. The rejected e-
mail address was '(e-mail address removed)'. Subject 'hi',
Account: 'pop.charter.net', Server: 'smtp.charter.net',

Are you properly authenticating to the outgoing server?

 

[Guest]

All my settings are correct, I troubleshooted the
settings with isp techs.

 

[Brian Tillman]

All my settings are correct, I troubleshooted the
settings with isp techs.

That doesn't mean they got it right. What options does the "Outgoing
server" tab on your account properties contain?

 

[Guest]

the outgoing server options asks for server
authentication. That box is unchecked. Also this server
requires ssl, this box is unchecked.
My outgoing mail server is set for smtp.charter.net.

 

[Brian Tillman]

the outgoing server options asks for server
authentication. That box is unchecked.

It should be checked. Charter requires this, I believe.

Also this server
requires ssl, this box is unchecked.

Leave that unchecked.